MirrorFly

MirrorFly

CONTUS TECH
4.7 out of 5 stars
Sendbird

Sendbird

4.7 out of 5 stars
MirrorFly Sendbird

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MirrorFly:

About

MirrorFly is a CPaaS platform that empowers businesses and enterprises to add real-time chat features to any app. MirrorFly CPaaS offers chat, voice, video,& broadcasting in an enterprise-grade infrastructure. MirrorFly AI Voice Agent solution is uniquely built for developers who want more than basic communication – specifically for businesses that want to go AI-driven Startups and large enterprises can build their own chat app with extensive customization and branding capabilities to add logos, brand color, and other brand elements. The self-hosted Chat APIs and SDKs offer 1000+ in-app messaging features with 100% customization. In addition, MirrorFly offers a dedicated developer team to support the end-to-end custom chat app development process. MirrorFly Readymade SDKs: 1. In-app Chat API 2. HD Video Call Solution 3. HQ Voice Call SDK 4. Self-hosted Chat Messaging Solution 5. SIP & VoIP Call Solution 6. AI Voice Agent 7. AI Chat Bot
Sendbird:

About

Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions.
MirrorFly:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Sendbird:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
MirrorFly:

Audience

Companies of all sizes that want to build voice, video and Chat into their web and mobile apps
Sendbird:

Audience

Anyone building digital connections into their product or app
MirrorFly:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Sendbird:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
MirrorFly:

API

Offers API Supported
Sendbird:

API

Offers API Supported
MirrorFly:

Screenshots and Videos

Sendbird:

Screenshots and Videos

MirrorFly:

Pricing

$299 per month
We have three different plans on Cloud Model (Subscription Model) i.e. Essentials, Growth & Premium and also we have Self-managed Model (One-time license cost).
Free Version Not Supported
Free Trial Supported
Sendbird:

Pricing

$399/month
Free Version Not Supported
Free Trial Supported
MirrorFly:

Reviews/Ratings

Overall 4.7 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.5 / 5
support 4.5 / 5
Sendbird:

Reviews/Ratings

Overall 4.7 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.6 / 5
support 4.9 / 5
MirrorFly:

Pros & Cons from Real Users

Pros

  • Helped to enable robust integration of in-app chat & calling experiences on any app across platforms. Much needed dev suite for all businesses across industries.
  • Crafting simplified communication experiences has been an easy process which is enabled through this incredible suite. With the utilization of their APIs and SDK we could optimize 1 Billion interactions across our android and iOS-based apps.
  • So far, this has proven to be the most adaptable chat solution we’ve has the opportunity to experiment with. Their SDKs, documentation and tutorials serve as invaluable resources for any business. Eager to embark on an in-app chat suite journey without any hassles in between.
  • An ideal in-app communication suite which empowers our programmers, high-end app makers with feature-rich integration of call as well as chat across varied business niches.
  • A self-hosted SDK within an in-app solution helps us to establish communication in 3 powerful modes making it effective. Video, voice or via chat.

Cons

  • There is no disadvantage of in-app chat and calling experiences.
  • Nothing overall its a great product. I haven't have any issues with the SDKs.
  • Nothing to note. Missed Feature: As of now, there hasn’t been any.
  • MirrorFly product is one of the best products I have come across. so far I haven't face any issues. great product.
  • The API Documentation for the built apps are well maintained.
Sendbird:

Pros & Cons from Real Users

Pros

  • It offers a wide range of features such as group chat, one-to-one chat, file sharing, push notifications, customizable UI, and more. It has powerful APIs and SDKs that allow developers to integrate complex features with minimal effort. It also provides reliable customer service and support. With Sendbird, businesses can create an engaging user experience and foster better customer relationships.
  • Very stable and easy to use. Intuitive user interface makes set up simple and quick. High quality communication features are reliable and secure. Backed by an excellent customer service/development team. Good pricing provides value.
  • SendBird makes it really easy to stand up complex chat features with minimal overhead. Their team is awesome.
  • Detailed documentation and proactive support team who jump in whenever we are facing any issues on our product.
  • Sendbird customer service team has been very responsive in helping any issues that come out. Although they are a third party partner, it feels like they are in our own team. Sendbird integration has been very straight forward as well.

Cons

  • The main downside of Sendbird is that it can be quite expensive for some users. The pricing plans are tiered and the higher tiers provide more features, but they can be expensive for some businesses.
  • Nothing negative encountered so far with this application. All functionality works as intended.
  • Documentation could use some improvement, but their team is very helpful in filling in any gaps.
  • Some initial features were missing when we had tied up with them and had to do some extra work on our side.
  • Sometimes when there are issues, we have to reach out to them, instead of them reaching out to us.
MirrorFly:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Sendbird:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
MirrorFly:

Company Information

CONTUS TECH
Founded: 2008
India
www.mirrorfly.com
Sendbird:

Company Information

Sendbird
Founded: 2012
United States
sendbird.com
MirrorFly:

Alternatives

Sendbird:

Alternatives

MirrorFly:
Sendbird:
Arena.im

Arena.im

4.4 out of 5 stars
MirrorFly:
EnableX Communications APIs

EnableX Communications APIs

vCloudx
4.5 out of 5 stars
Sendbird:
Weavy

Weavy

4.9 out of 5 stars
MirrorFly:
Sendbird:
MirrorFly

MirrorFly

CONTUS TECH
4.7 out of 5 stars
MirrorFly:
Sendbird:
MirrorFly:

Categories

Sendbird:

Categories

MirrorFly:

Application Development Features

Access Controls/Permissions Supported
Code Assistance Supported
Code Refactoring Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Debugging Not Supported
Deployment Management Supported
Graphical User Interface Not Supported
Mobile Development Supported
No-Code Not Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Supported
Testing Management Supported
Version Control Supported
Web App Development Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
IVR / Voice Recognition Supported

Mobile App Development Features

Access Controls / Permissions Supported
Any App Development Language Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Debugging Supported
Drag and Drop Editor Not Supported
Enterprise Mobility (EMM/MAM) Supported
FaceID and TouchID Not Supported
For Consumer Apps Not Supported
For Enterprise Apps Not Supported
Integration Options Supported
Mobile App Security Supported
Multi-Factor Authentication (MFA) Supported
Multiple Apps from Same Base Not Supported
No Dependencies Not Supported
No-Code Not Supported
Reporting / Analytics Not Supported
Single Sign-On (SSO) Not Supported
Source Control Not Supported
Visual Editor Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Not Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Not Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported
Sendbird:

Application Development Features

Access Controls/Permissions Supported
Code Assistance Supported
Code Refactoring Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Debugging Not Supported
Deployment Management Supported
Graphical User Interface Supported
Mobile Development Supported
No-Code Not Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Supported
Testing Management Not Supported
Version Control Supported
Web App Development Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Not Supported
Call Recording Not Supported
Call Routing Not Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Not Supported

Mobile App Development Features

Access Controls / Permissions Supported
Any App Development Language Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Debugging Not Supported
Drag and Drop Editor Supported
Enterprise Mobility (EMM/MAM) Not Supported
FaceID and TouchID Not Supported
For Consumer Apps Supported
For Enterprise Apps Supported
Integration Options Supported
Mobile App Security Not Supported
Multi-Factor Authentication (MFA) Supported
Multiple Apps from Same Base Supported
No Dependencies Not Supported
No-Code Not Supported
Reporting / Analytics Supported
Single Sign-On (SSO) Supported
Source Control Supported
Visual Editor Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Not Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Not Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported
MirrorFly:

Integrations

Flutter Supported
JavaScript Supported
React Supported
React Native Supported
Firebase Not Supported
Median.co Not Supported
MobiRoller Not Supported
Product-Led Alliance Not Supported
Quickwork Not Supported
Ringg AI Not Supported
Shoutem Not Supported
Therappy Not Supported
Unity Not Supported
VEVS Boat Rental Software Not Supported
VEVS Car Rental Software Not Supported
WhatsApp Not Supported
Workers by Delos Not Supported
Sendbird:

Integrations

Flutter Supported
JavaScript Supported
React Supported
React Native Supported
Firebase Supported
Median.co Supported
MobiRoller Supported
Product-Led Alliance Supported
Quickwork Supported
Ringg AI Supported
Shoutem Supported
Therappy Supported
Unity Supported
VEVS Boat Rental Software Supported
VEVS Car Rental Software Supported
WhatsApp Supported
Workers by Delos Supported
MirrorFly:
Claim MirrorFly and update features and information
Claim MirrorFly and update features and information
Sendbird:
Claim Sendbird and update features and information
Claim Sendbird and update features and information