Audience
Companies of all sizes that want to respond to customer messages from WhatsApp, Facebook Messenger, Viber, Telegram, and Apple Business Chat
About Sinch Engage
Sinch Engage is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7.
Other Popular Alternatives & Related Software
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications.
We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including:
SMS
MMS
RCS
Live Chat
WhatsApp Business
Apple Messages for Business
Facebook Messenger
Instagram Business
Telegram
Viber
Voice / VOIP
Video
Email
Learn more
CM.com
Mobile communication and payments solutions. Combine messaging channels like WhatsApp with innovative payments to create true Conversational Commerce. We help companies communicate. Our customers use SMS, Voice and the world’s most popular chat apps: WhatsApp, Apple Business Chat, Google RCS. Start the conversation in the channel your customers prefer and let the AI bot do the talking. Integrate commerce in the conversation to drive conversions. CM.com is a licensed Payment Service Provider, offering a range of options for any channel with Apple Pay, Google Pay, WeChat Pay, Credit Cards and local payments like iDeal and Bancontact. CM.com is also a Ticketing platform helping festivals, museums and stadiums sell and manage any type of ticket. The Customer Data Platform takes marketing to a personal level. Identity and e-sign solutions assure authentication in any transaction.
Learn more
Local Measure Engage
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service.
Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers.
Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.
Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
Learn more
IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
Learn more
Pricing
Starting Price:
499€ per month
Free Trial:
Free Trial available.
Company Information
Sinch
Founded: 2015
Germany
engage.sinch.com
Videos and Screen Captures
Other Useful Business Software
Build Agents and Models on One Platform
Gemini Enterprise Agent Platform is Google Cloud's comprehensive platform for developers to build, scale, govern, and optimize agents and models. Choose from Google's most advanced models and third-party models like Anthropic's Claude Model Family.
Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
Sinch Engage Frequently Asked Questions
Sinch Engage Product Features
Chatbot
Call to Action
Supported
Human Takeover
Supported
Inline Media / Videos
Supported
Natural Language Processing
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Context and Coherence
Not Supported
Machine Learning
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Social Media Integration
Not Supported
Conversational Marketing
Chatbot
Supported
Human Handover
Supported
Lead Qualification
Supported
Multi-Channel Communication
Supported
Appointment Scheduling
Not Supported
Audience Segmentation
Not Supported
Email Automation
Not Supported
Group Messaging
Not Supported
Lead Distribution
Not Supported
Mobile Messaging
Not Supported
Product Recommendations
Not Supported
Video Chat
Not Supported
Customer Communications Management
Chat / Messaging
Supported
Email Distribution
Supported
Interactive Content
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Template Management
Supported
Video Content
Supported
Batch Communications
Not Supported
Content Management
Not Supported
Print Management
Not Supported
Customer Engagement
Analytics
Supported
Churn Management
Supported
Communication Management
Supported
Feedback Collection
Supported
Live Chat
Supported
Video Content
Supported
Community Management
Not Supported
Content Syndication
Not Supported
Gamification
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Sinch Engage Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Best tool 4 WhatsApp" Posted 2020-08-06
Pros: Chatbots inclusive!
Focused on MessengerApps is TOP. Not only WhatsApp but Facebook Messenger, Apple, Viber, Telegram!
Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.Cons: Statistics not really enterprise level - need improvement.
Overall: Best SaaS for Messenger - special WhatsApp! Customer Service, Notification and Marketing!
Read More...
Great and friendly Team, top support and quick development!
- Previous
- You're on page 1
- Next
