Audience
Brands looking for a conversational commerce suite to talk and build relationships with their customers
About Charles
We help brands to pioneer conversational commerce by integrating shop systems, chat apps & bots in one intuitive design. Introducing charles, the conversational commerce suite for consumer brands. For brands who want to talk and build relationships with their customers. A beautiful & intuitive UI that integrates messenger API’s with commerce backend. Bringing your product catalogue & checkout experiences into conversational journeys. Get opt-ins, build subscriber lists and notify your customers about new products, campaigns, restock or shipment tracking with opening rates of >95%. We help you transform website traffic into 1:1 meaningful conversations for higher conversion rates and lower returns. We believe chat can be for retention, what social media is for acquisition. Offer a personal concierge to your (best) customers, at scale, without login. Integrate into your customers' daily habits. Messenger apps are now 20% bigger than Social Networks.
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Pricing
Pricing Details:
Share some details about your situation for conversational commerce. We will reach out to you and follow-up on your individual case. 100% personalized. 👼
Company Information
Charles
Founded: 2019
Germany
www.hello-charles.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
24/7 Live Support
Online
Charles Frequently Asked Questions
Charles Product Features
Chatbot
Call to Action
Supported
Human Takeover
Supported
Payment Integration
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Social Media Integration
Supported
Context and Coherence
Not Supported
Inline Media / Videos
Not Supported
Machine Learning
Not Supported
Natural Language Processing
Not Supported
Prediction
Not Supported
Sentiment Analysis
Not Supported
Conversational AI
Code-free Development
Supported
Multi-Languages
Supported
Omni-Channel
Supported
Pre-configured Bot
Supported
Contextual Guidance
Not Supported
For Developers
Not Supported
Intent Recognition
Not Supported
On-Screen Chats
Not Supported
Reusable Components
Not Supported
Sentiment Analysis
Not Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Virtual Assistant
Not Supported
Conversational Marketing
Audience Segmentation
Supported
Chatbot
Supported
Human Handover
Supported
Mobile Messaging
Supported
Multi-Channel Communication
Supported
Product Recommendations
Supported
Appointment Scheduling
Not Supported
Email Automation
Not Supported
Group Messaging
Not Supported
Lead Distribution
Not Supported
Lead Qualification
Not Supported
Video Chat
Not Supported
Customer Service
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Queue Management
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Social Selling
Content Management
Supported
Lead Engagement
Supported
Performance Metrics
Supported
Pre-Approved Content Library
Supported
Single Sign On
Supported
Automated Publishing
Not Supported
Compliance Management
Not Supported
Content Discovery
Not Supported
Employee Advocacy
Not Supported
Gamification
Not Supported
Social Media Monitoring
Not Supported
WhatsApp Marketing
API
Supported
Alerts
Supported
Autoresponder
Supported
Bulk Messaging
Supported
Campaign Management
Supported
Contact Management
Supported
Multi-Language Support
Supported
Reporting / Analytics
Supported
