Audience

Brands interested in an outsourced customer service solution

About Simplr

Budgeting the right level of customer support just got a lot harder. Make it Simplr. Only pay for the customer support you are using, not for what you guess you’ll need. Our 24/7 on-demand customer support scales up and down instantly and consistently replicates your top performing agents. With our variable cost outsourcing solution for customer service, you only pay for results--not downtime or inefficiency. 24/7 coverage with the ability to scale up and down instantly. Our specialists are not your typical contact center talent. With the help of our advanced technology, we replicate your best reps to deliver high-quality service to answer every customer question. We are incubated by Asurion, the largest tech protection and support provider in the world. Asurion provides Simplr with secure financial backing, world-class data security, and access to a range of enterprise customer service capabilities.

Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

Asurion
Founded: 1994
United States
www.simplr.ai/

Videos and Screen Captures

Simplr Screenshot 1
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Product Details

Platforms Supported
Cloud

Simplr Frequently Asked Questions

Q: What kinds of users and organization types does Simplr work with?
Q: What languages does Simplr support in their product?

Simplr Product Features

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported

Simplr Verified User Reviews

Write a Review
  • Lou P.
    RAS
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy and great app"

    Posted 2022-06-21

    Pros: Great graphics, easy to use, and one of the best apps I have used over the last year. Super job by Simplr.

    Cons: Not much, it is a great app that is easy to understand and use.

    Overall: Overall Simplr has made it simple to stay in touch and do business with co-workers that are remote workers.

    Read More...
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