Audience
Organizations that use Genesys contact center
About PureSocial
Add social networks and digital messaging to your Genesys Contact Center. PureSocial is the cloud solution to enrich your Genesys contact center with a 100% omnichannel vision. By integrating social networks and digital messaging, you can expand the capabilities of your current Contact Center. Add powerful features to improve the experience of your customers and increase the productivity of your agents. With PureSocial you can incorporate Twitter, Facebook, Instagram, YouTube, Linkedin, Messenger, SMS and WhatsApp in less than 24 hours and only with a few clicks on your Genesys Cloud.
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Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications.
We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including:
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Genesys Cloud CX
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.
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uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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InteractionSync
To fuel exceptional experiences, your contact center agents need a holistic, unified view of omnichannel customer interactions. InteractionSync for Genesys Cloud offers exactly that, enabling your agents to quickly, efficiently, and consistently deliver exceptional customer experiences. Implementing a holistic customer experience strategy means unifying and integrating important systems like your CRM and your contact center. InteractionSync for Genesys Cloud provides contact center agents with a unified view of Genesys Cloud omnichannel interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Save your agents a significant amount of time by enabling them to navigate faster and use fewer keystrokes to access customer information. Plus, intelligent screen pops and the automatic creation of Dynamics 365 activities save your agents even more time.
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Integrations
Company Information
Sixbell
Founded: 1989
Chile
www.puresocial.cx/en/
Videos and Screen Captures
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