Audience

Companies, teams, and agents searching for a solution to manage and improve their customer experiences

About InteractionSync

To fuel exceptional experiences, your contact center agents need a holistic, unified view of omnichannel customer interactions. InteractionSync for Genesys Cloud offers exactly that, enabling your agents to quickly, efficiently, and consistently deliver exceptional customer experiences. Implementing a holistic customer experience strategy means unifying and integrating important systems like your CRM and your contact center. InteractionSync for Genesys Cloud provides contact center agents with a unified view of Genesys Cloud omnichannel interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Save your agents a significant amount of time by enabling them to navigate faster and use fewer keystrokes to access customer information. Plus, intelligent screen pops and the automatic creation of Dynamics 365 activities save your agents even more time.

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Integrations

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Ratings/Reviews

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Company Information

TTEC Digital
United States
ttecdigital.com/solutions/interactionsync

Videos and Screen Captures

InteractionSync Screenshot 1
InteractionSync Screenshot 1 InteractionSync Screenshot 2 InteractionSync Screenshot 3
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Webinars
In Person
Videos
Support
Phone Support
Online

InteractionSync Frequently Asked Questions

Q: What kinds of users and organization types does InteractionSync work with?
Q: What languages does InteractionSync support in their product?
Q: What kind of support options does InteractionSync offer?
Q: What other applications or services does InteractionSync integrate with?
Q: What type of training does InteractionSync provide?

InteractionSync Product Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management