Audience
Companies, teams, and agents searching for a solution to manage and improve their customer experiences
About InteractionSync
To fuel exceptional experiences, your contact center agents need a holistic, unified view of omnichannel customer interactions. InteractionSync for Genesys Cloud offers exactly that, enabling your agents to quickly, efficiently, and consistently deliver exceptional customer experiences. Implementing a holistic customer experience strategy means unifying and integrating important systems like your CRM and your contact center. InteractionSync for Genesys Cloud provides contact center agents with a unified view of Genesys Cloud omnichannel interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Save your agents a significant amount of time by enabling them to navigate faster and use fewer keystrokes to access customer information. Plus, intelligent screen pops and the automatic creation of Dynamics 365 activities save your agents even more time.
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Our robust, full-featured platform includes:
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vInteract Cloud is a cloud-based Genesys Engage contact center solution built for companies who want a safe and secure cloud solution that is reliable (99.99%) and scales with your business. vInteract is fully customizable and managed in AWS and Azure secure tier 3 data centers. Voxai provides this robust cloud solution to businesses of all sizes as an open, scalable platform that delivers routing efficiencies via the sophisticated Genesys Engage routing engine. vInteract fulfills the requirements of the most complex enterprise contact centers with full omnichannel routing (agent, skills and predictive), advanced self-service, multimedia, analytics, workforce management and much more. Cloud components are deployed in an active/active configuration leveraging availability zones to ensure the highest service availability. Benefitting from AWS or Azure, our data centers are certified for SSAE-16, PCI, HIPAA, FEDRAMP, SOC and many other regulations.
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Integrations
Company Information
TTEC Digital
United States
ttecdigital.com/solutions/interactionsync
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Webinars
In Person
Videos
Support
Phone Support
Online
InteractionSync Frequently Asked Questions
Q: What kinds of users and organization types does InteractionSync work with?
InteractionSync works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does InteractionSync support in their product?
InteractionSync supports these languages: English.
Q: What kind of support options does InteractionSync offer?
InteractionSync offers support via phone support and online.
Q: What other applications or services does InteractionSync integrate with?
InteractionSync integrates with: Microsoft Dynamics 365, Flip, Genesys Cloud CX, Microsoft 365, and Zoom Phone.
Q: What type of training does InteractionSync provide?
InteractionSync provides training in the form of documentation, webinars, in person, and videos.
InteractionSync Product Features
Sales Force Automation
Call Management
Supported
Campaign Management
Not Supported
Channel Management
Not Supported
Commission Management
Not Supported
Contact Management
Not Supported
Contract Management
Not Supported
Customer Database
Not Supported
Email Marketing
Not Supported
Field Sales Management
Not Supported
Lead Management
Not Supported
Opportunity Management
Not Supported
Performance Metrics
Not Supported
Proposal Generation
Not Supported
Referral Tracking
Not Supported
Sales Forecasting
Not Supported
Territory Management
Not Supported
