InProd

InProd

InProd Solutions Pty Ltd
InteractionSync

InteractionSync

TTEC Digital
InProd InteractionSync

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InProd:

About

InProd brings modern software delivery practices, including CI/CD, Infrastructure-as-Code, and automated change management, to Genesys Cloud and Genesys Engage contact centers. It integrates with Git to version-control your Genesys configuration and automate promotions across environments while intelligently handling environment-specific differences. The platform's auditing engine logs every configuration change with full object comparison, enabling teams to pinpoint the root cause of incidents quickly and revert precisely, whether that is a single parameter or an entire environment state. Change automation capabilities let engineering teams build custom workflows: trigger external testing tools, enforce governance rules, auto-complete agent onboarding, or prevent unauthorized modifications. InProd is the DevOps backbone for serious Genesys operations teams.
InteractionSync:

About

To fuel exceptional experiences, your contact center agents need a holistic, unified view of omnichannel customer interactions. InteractionSync for Genesys Cloud offers exactly that, enabling your agents to quickly, efficiently, and consistently deliver exceptional customer experiences. Implementing a holistic customer experience strategy means unifying and integrating important systems like your CRM and your contact center. InteractionSync for Genesys Cloud provides contact center agents with a unified view of Genesys Cloud omnichannel interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Save your agents a significant amount of time by enabling them to navigate faster and use fewer keystrokes to access customer information. Plus, intelligent screen pops and the automatic creation of Dynamics 365 activities save your agents even more time.
InProd:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
InteractionSync:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
InProd:

Audience

Contact center operations and engineering teams, enterprises using Genesys Cloud or Genesys Engage, DevOps teams managing multi-environment contact center deployments.
InteractionSync:

Audience

Companies, teams, and agents searching for a solution to manage and improve their customer experiences
InProd:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
InteractionSync:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
InProd:

API

Offers API Not Supported
InteractionSync:

API

Offers API Not Supported
InProd:

Screenshots and Videos

No images available
InteractionSync:

Screenshots and Videos

InProd:

Pricing

$2/month/user
Free Version Not Supported
Free Trial Not Supported
InteractionSync:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
InProd:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
InteractionSync:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
InProd:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
InteractionSync:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported
InProd:

Company Information

InProd Solutions Pty Ltd
Australia
www.inprod.io
InteractionSync:

Company Information

TTEC Digital
United States
ttecdigital.com/solutions/interactionsync
InProd:

Alternatives

InteractionSync:

Alternatives

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PureSocial

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InProd:
InteractionSync:
vInteract

vInteract

Voxai Solutions
InProd:
GENESYS

GENESYS

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InteractionSync:
Genesys Cloud CX

Genesys Cloud CX

Genesys
5.0 out of 5 stars
InProd:
InteractionSync:
Genesys Cloud EX

Genesys Cloud EX

Genesys
5.0 out of 5 stars
InProd:
Genesis Clinical Lifecycle Management

Genesis Clinical Lifecycle Management

Genesis Automation Healthcare
InteractionSync:
InProd

InProd

InProd Solutions Pty Ltd
InProd:

Categories

InteractionSync:

Categories

InteractionSync:

Sales Force Automation Features

Call Management Supported
Campaign Management Not Supported
Channel Management Not Supported
Commission Management Not Supported
Contact Management Not Supported
Contract Management Not Supported
Customer Database Not Supported
Email Marketing Not Supported
Field Sales Management Not Supported
Lead Management Not Supported
Opportunity Management Not Supported
Performance Metrics Not Supported
Proposal Generation Not Supported
Referral Tracking Not Supported
Sales Forecasting Not Supported
Territory Management Not Supported
InProd:

Integrations

Genesys Cloud CX Supported
Flip Not Supported
Microsoft 365 Not Supported
Microsoft Dynamics 365 Not Supported
Zoom Phone Not Supported
InteractionSync:

Integrations

Genesys Cloud CX Supported
Flip Supported
Microsoft 365 Supported
Microsoft Dynamics 365 Supported
Zoom Phone Supported
InProd:
Claim InProd and update features and information
Claim InProd and update features and information
InteractionSync:
Claim InteractionSync and update features and information
Claim InteractionSync and update features and information