InProd

InProd

InProd Solutions Pty Ltd
InteractionSync

InteractionSync

TTEC Digital
+
+

Related Products

  • Aikido Security
    364 Ratings
    Visit Website
  • AnalyticsCreator
    46 Ratings
    Visit Website
  • DbVisualizer
    593 Ratings
    Visit Website
  • Graylog
    440 Ratings
    Visit Website
  • Kasm Workspaces
    127 Ratings
    Visit Website
  • Reflectiz
    34 Ratings
    Visit Website
  • Gearset
    305 Ratings
    Visit Website
  • Project Insight
    122 Ratings
    Visit Website
  • PDFCreator
    562 Ratings
    Visit Website
  • Virtuoso QA
    131 Ratings
    Visit Website

About

InProd brings modern software delivery practices, including CI/CD, Infrastructure-as-Code, and automated change management, to Genesys Cloud and Genesys Engage contact centers. It integrates with Git to version-control your Genesys configuration and automate promotions across environments while intelligently handling environment-specific differences. The platform's auditing engine logs every configuration change with full object comparison, enabling teams to pinpoint the root cause of incidents quickly and revert precisely, whether that is a single parameter or an entire environment state. Change automation capabilities let engineering teams build custom workflows: trigger external testing tools, enforce governance rules, auto-complete agent onboarding, or prevent unauthorized modifications. InProd is the DevOps backbone for serious Genesys operations teams.

About

To fuel exceptional experiences, your contact center agents need a holistic, unified view of omnichannel customer interactions. InteractionSync for Genesys Cloud offers exactly that, enabling your agents to quickly, efficiently, and consistently deliver exceptional customer experiences. Implementing a holistic customer experience strategy means unifying and integrating important systems like your CRM and your contact center. InteractionSync for Genesys Cloud provides contact center agents with a unified view of Genesys Cloud omnichannel interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Save your agents a significant amount of time by enabling them to navigate faster and use fewer keystrokes to access customer information. Plus, intelligent screen pops and the automatic creation of Dynamics 365 activities save your agents even more time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact center operations and engineering teams, enterprises using Genesys Cloud or Genesys Engage, DevOps teams managing multi-environment contact center deployments.

Audience

Companies, teams, and agents searching for a solution to manage and improve their customer experiences

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$2/month/user
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

InProd Solutions Pty Ltd
Australia
www.inprod.io

Company Information

TTEC Digital
United States
ttecdigital.com/solutions/interactionsync

Alternatives

Alternatives

PureSocial

PureSocial

Sixbell
vInteract

vInteract

Voxai Solutions
GENESYS

GENESYS

Vitech Corporation
Rudder

Rudder

Normation
InProd

InProd

InProd Solutions Pty Ltd

Categories

Categories

Sales Force Automation Features

Call Management Supported
Campaign Management Not Supported
Channel Management Not Supported
Commission Management Not Supported
Contact Management Not Supported
Contract Management Not Supported
Customer Database Not Supported
Email Marketing Not Supported
Field Sales Management Not Supported
Lead Management Not Supported
Opportunity Management Not Supported
Performance Metrics Not Supported
Proposal Generation Not Supported
Referral Tracking Not Supported
Sales Forecasting Not Supported
Territory Management Not Supported

Integrations

Genesys Cloud CX Supported
Flip Not Supported
Microsoft 365 Not Supported
Microsoft Dynamics 365 Not Supported

Integrations

Genesys Cloud CX Supported
Flip Supported
Microsoft 365 Supported
Microsoft Dynamics 365 Supported
Claim InProd and update features and information
Claim InProd and update features and information
Claim InteractionSync and update features and information
Claim InteractionSync and update features and information