Audience
Modern businesses searching for an omnichannel cloud contact center solution
About UniVoIP Cloud Contact Center
UniVoIP's Cloud Contact Center is a 100% scalable solution which ensures a truly customer-centric communication strategy delivered seamlessly across all customer service touchpoints, including SMS, email, SM, web chat, voice, and self-service options on any device. Leading the industry in innovation, UniVoIP’s enterprise-grade contact center technology is hosted and managed on a single platform, allowing agents and supervisors to engage, monitor and proactively service customers on their favorite media channel of choice, at a time that is most convenient for them.
Other Popular Alternatives & Related Software
uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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net2phone
net2phone provides innovative and affordable cloud based telephony software and services to both small and mid-sized businesses and large or multinational enterprises.
Our Unified Communications and Contact Center solutions provide advanced features that can be customized to suit your unique business needs while ensuring simplicity through implementation and use.
net2phone’s compelling UCaaS offer combines voice, video, chat, and messaging under one platform, includes advanced features and integrations, and unlimited calling to over forty popular destination countries.
uContact, net2phone’s omnichannel CCaaS solution, streamlines all voice and digital interactions, enabling contact centers to meet customers in the digital channel of their choice and integrating all touchpoints into a Unified Inbox.
Other flagship solutions include SIP Trunking services, native integration with Microsoft Teams, and international connectivity capabilities.
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Local Measure Engage
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service.
Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers.
Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.
Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
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XCALLY
XCALLY is a simple, scalable and fast to deploy Omnichannel Contact center software.
In addition to Omnichannel modules, it provides lots of tools fundamental for your call center activities:
- IVR designer, Predictive Dialer, Scripting tool, Dashboards, Realtime panels and Analytics for administrator and supervisors;
- WebRTC, Windows softphone and Omnichannel unified web GUI for agents.
XCALLY is integrated via API with several external products, providers and technologies, like CRM, ticketing systems, AI tools, bots, TTS, ASR, social media and messaging apps.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
UniVoIP
Founded: 2005
United States
univoip.com/contact-center/
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Mac
Cloud
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
UniVoIP Cloud Contact Center Frequently Asked Questions
UniVoIP Cloud Contact Center Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Scripting
Campaign Management
Database
Predictive Dialer
Progressive Dialer