Audience
Modern businesses searching for an omnichannel cloud contact center solution
About UniVoIP Cloud Contact Center
UniVoIP's Cloud Contact Center is a 100% scalable solution which ensures a truly customer-centric communication strategy delivered seamlessly across all customer service touchpoints, including SMS, email, SM, web chat, voice, and self-service options on any device. Leading the industry in innovation, UniVoIP’s enterprise-grade contact center technology is hosted and managed on a single platform, allowing agents and supervisors to engage, monitor and proactively service customers on their favorite media channel of choice, at a time that is most convenient for them.
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Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service.
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Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.
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XCALLY
XCALLY is a simple, scalable and fast to deploy Omnichannel Contact center software.
In addition to Omnichannel modules, it provides lots of tools fundamental for your call center activities:
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
UniVoIP
Founded: 2005
United States
univoip.com/contact-center/
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Product Details
Platforms Supported
Windows
Mac
Cloud
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
UniVoIP Cloud Contact Center Frequently Asked Questions
UniVoIP Cloud Contact Center Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
