Audience
Modern businesses searching for an omnichannel cloud contact center solution
About UniVoIP Cloud Contact Center
UniVoIP's Cloud Contact Center is a 100% scalable solution which ensures a truly customer-centric communication strategy delivered seamlessly across all customer service touchpoints, including SMS, email, SM, web chat, voice, and self-service options on any device. Leading the industry in innovation, UniVoIP’s enterprise-grade contact center technology is hosted and managed on a single platform, allowing agents and supervisors to engage, monitor and proactively service customers on their favorite media channel of choice, at a time that is most convenient for them.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
UniVoIP
Founded: 2005
United States
univoip.com/contact-center/
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Product Details
Platforms Supported
Windows
Mac
Cloud
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
UniVoIP Cloud Contact Center Frequently Asked Questions
UniVoIP Cloud Contact Center Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Scripting
Campaign Management
Database
Predictive Dialer
Progressive Dialer