Audience
retail, eCommerce businesses and hotels looking for an omnichannel Contact Center platform
About Omnicus
The single routing application you need to handle all interactions and channels across the contact center's operations. Manage voice, live chat, email, social media and SMS interactions through not seven, five or three, but one solution. Avoid having different agents managing the same customer on different channels, working on the same issue, and providing two different answers! The contact center and every single touchpoint is joined together. Your agents will effortlessly move between channels, while your customers will not even notice a 1% change in service quality across platforms. Allow customers to state their demands in plain language to the system without using a touch-tone menu. Let us help you build a self-service IVR system that wows your customers. With a single dashboard, access information in real-time, as well as historical metrics across every channel and customer service requests.
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Integrations
API:
Yes, Omnicus offers API access
No integrations listed.
Company Information
Omnicus
Founded: 2016
Norway
omnicus.com/omnichannel-contact-center/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
Omnicus Frequently Asked Questions
Omnicus Product Features
Call Center
Call Recording
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Database
Escalation Management
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Cloud Communication Platform
Call Center
Call Recording
Call Routing
Chat / Messaging
IVR / Voice Recognition
Audio / Video Conferencing
Fax Management
File Sharing
Customer Service
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Virtual Assistant
Alerts / Escalation
Appointment Management
Knowledge Base
Self Service Portal
Surveys & Feedback
Workflow Management
Help Desk
Automated Routing
Email Integration
Live Chat
Multi-Channel Communication
Real-time Chat
Ticket Management
Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multiple Brands / Products
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
Live Chat
Canned Responses
Third Party Integration
Transfers / Routing
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Website Visitor Tracking