Audience
retail, eCommerce businesses and hotels looking for an omnichannel Contact Center platform
About Omnicus
The single routing application you need to handle all interactions and channels across the contact center's operations. Manage voice, live chat, email, social media and SMS interactions through not seven, five or three, but one solution. Avoid having different agents managing the same customer on different channels, working on the same issue, and providing two different answers! The contact center and every single touchpoint is joined together. Your agents will effortlessly move between channels, while your customers will not even notice a 1% change in service quality across platforms. Allow customers to state their demands in plain language to the system without using a touch-tone menu. Let us help you build a self-service IVR system that wows your customers. With a single dashboard, access information in real-time, as well as historical metrics across every channel and customer service requests.
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Integrations
API:
Yes, Omnicus offers API access
No integrations listed.
Company Information
Omnicus
Founded: 2016
Norway
omnicus.com/omnichannel-contact-center/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
Omnicus Frequently Asked Questions
Omnicus Product Features
Call Center
Call Recording
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Cloud Communication Platform
Call Center
Supported
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
IVR / Voice Recognition
Supported
Audio / Video Conferencing
Not Supported
Fax Management
Not Supported
File Sharing
Not Supported
Customer Service
Call Center Management
Supported
Email Management
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Social Media Integration
Supported
Virtual Assistant
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Knowledge Base
Not Supported
Self Service Portal
Not Supported
Surveys & Feedback
Not Supported
Workflow Management
Not Supported
Help Desk
Automated Routing
Supported
Email Integration
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Live Chat
Canned Responses
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Customizable Branding
Not Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Proactive Chat
Not Supported
Screen Sharing
Not Supported
Website Visitor Tracking
Not Supported
