Audience

Content Guru is a cloud CX platform provider purpose-built for enterprise, regulated, and mission-critical environments. We’re built for organizations where CX is critical, downtime has consequences, and integration, security, and scale are non-negotiable.

About Content Guru storm

storm® is the CX platform of choice for enterprises seeking mission-critical CX that is highly scalable and has deep integrations into third-party hardware and software. brain® is Content Guru’s AI orchestration capabilities provide leading automation and human-assist capabilities as well as autonomous and semi-autonomous agentic AI assistants.

Integrations

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Company Information

Content Guru
Founded: 2005
United Kingdom
www.contentguru.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Content Guru storm Frequently Asked Questions

Q: What kinds of users and organization types does Content Guru storm work with?
Q: What languages does Content Guru storm support in their product?
Q: What kind of support options does Content Guru storm offer?
Q: What other applications or services does Content Guru storm integrate with?
Q: What type of training does Content Guru storm provide?

Content Guru storm Product Features

Call Center

Call Recording
Database
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Escalation Management
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management

Customer Engagement

Content Syndication
Live Chat
Feedback Collection
Churn Management
Analytics
Community Management
Gamification
Video Content
Communication Management

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Unified Communications

Calendar Management
Audio / Video Conferencing
File Sharing
Call Recording
Multi-User Collaboration
Call Routing
Fax Management
Mobile Access
Chat / Messaging
Voice Mail

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting

Content Guru storm Additional Categories