Audience
Call Center solution that helps companies increase agent efficiency and automation
About CCT ContactPro
CCT ContactPro® (CP) is the perfect solution for Unified Agent Desktop with Customer Service Automation in an Omni-Channel Contact Center environment. Contact-Pro® empowers agents to efficiently serve customers in today‘s demanding world of Omni-Channel communication. The state-of the-art technology solution helps to leverage existing infrastructure while decreasing contact center costs and increasing customer satisfaction. The flexible and adoptable desktop in combination with automation and integration capabilities enables efficient services with the best available resources at the right time to deliver an excellent customer experience (CX). The right information for a successful customer dialog and reduced over-head through automation increase the agent productivity. Customers want to communicate with channels they like, channels that solve their problem fast.
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Company Information
CCT
Founded: 1991
Germany
cct-solutions.com/index.php/en/product-overview-en/cct-contactpro/desktop
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