Audience
Businesses across a wide range of market segments
About Noetica
Synthesys by Noetica is a contact center agent desktop orchestration and workflow engine that promises to help contact centers do more with less. Synthesys offers omni-channel capabilities, visual call scripting, unified agent desktop, campaign management, and tactical CRM tools. The platform is also highly scalable, resilient, and reliable.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Noetica
Founded: 1997
United Kingdom
www.noetica.com
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Product Details
Platforms Supported
Windows
Support
Phone Support
Online
Noetica Frequently Asked Questions
Noetica Product Features
CRM
Calendar/Reminder System
Supported
Call Logging
Supported
Document Storage
Supported
Email Marketing
Supported
Internal Chat Integration
Supported
Marketing Automation Integration
Supported
Mobile Access
Supported
Segmentation
Supported
Social Media Integration
Supported
Task Management
Supported
Lead Scoring
Not Supported
Quotes / Proposals
Not Supported
Territory Management
Not Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Manual Dialer
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Live Chat
Supported
Self Service Portal
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
