Audience

Companies searching for a cloud Contact Center platform

About Dyalogo

It is a 100% cloud platform with world-class quality standards from Google Cloud Platform. Based on WebRTC technology, it works with any operating system, does not require VPN and consumes low bandwidth, making it ideal for telecommuting. It allows you to communicate with your customers outgoing or incoming through different channels such as telephone, mail, chat, WhatsApp, SMS, web forms. Talk to your customers through the channels they prefer and the ones that are most convenient and effective for you. We are an omnichannel contact center platform, this means that in addition to managing communication with customers through different channels, we make the experience for customers and agents homogeneous and we also allow different communications to be linked within comprehensive business processes.

Integrations

Ratings/Reviews

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Company Information

Dyalogo SAS
Colombia
www.dyalogo.com/call-center-en-la-nube

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Videos
Support
Phone Support
Online

Dyalogo Frequently Asked Questions

Q: What kinds of users and organization types does Dyalogo work with?
Q: What languages does Dyalogo support in their product?
Q: What kind of support options does Dyalogo offer?
Q: What other applications or services does Dyalogo integrate with?
Q: What type of training does Dyalogo provide?

Dyalogo Product Features

Business Phone Systems

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Call Monitoring Not Supported
Employee Directory Not Supported
Mobile Access Not Supported
Virtual Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported

CRM

Territory Management Not Supported
Quotes / Proposals Not Supported
Lead Scoring Not Supported
Call Logging Not Supported
Social Media Integration Not Supported
Segmentation Not Supported
Document Storage Not Supported
Email Marketing Not Supported
Calendar/Reminder System Not Supported
Task Management Not Supported
Internal Chat Integration Not Supported
Mobile Access Not Supported
Marketing Automation Integration Not Supported

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Cloud PBX

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Virtual Extensions Not Supported
SIP Trunking Not Supported
Ring Groups Not Supported
IVR / Voice Recognition Not Supported

Contact Management

Appointment Management Not Supported
Contact History Not Supported
Contact Import/Export Not Supported
Email Marketing Not Supported
Lead Management Not Supported
Group Management Not Supported
Search / Filter Not Supported
Customer Pipeline Not Supported
Activity Management Not Supported
Prospecting Tools Not Supported
Shared Contacts Not Supported
Sales Pipeline Management Not Supported
Contact Database Not Supported
Segmentation Not Supported
Interaction Tracking Not Supported
Social Media Integration Not Supported