Audience
Companies of all sizes with multi-site contact centers
About Vonage Contact Center
Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Vonage
Founded: 2001
United States
www.vonage.com/contact-centers/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Vonage Contact Center Frequently Asked Questions
Vonage Contact Center Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
Predictive Dialer
Call Recording
Archiving
Call Sharing
On-Demand Recording
Scheduled Recording
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
Recording Bookmarking
Screen Activity Recording
Video Call Recording
Customer Experience
Multi-Channel Collection
Text Analysis
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Trend Analysis
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Mail
Voice Customization
Inside Sales
Auto-Dialing
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Call List Management
Lead Scoring
Performance Management
Telephony
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration
Auto-Dialer
Predictive Dialer
Telemarketing Management
