Audience
Enterprise sales and service teams with phone agents or a contact center
About InGenius
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
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Integrations
Company Information
Upland Software
Founded: 2010
United States
uplandsoftware.com/ingenius/
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Mac
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
InGenius Frequently Asked Questions
InGenius Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Call Tracking
CRM
Supported
Call Log
Supported
Caller Identification
Supported
Call Recording
Not Supported
Call Routing
Not Supported
Campaign Management
Not Supported
Conversion Tracking
Not Supported
IVR / Voice Recognition
Not Supported
Keyword Tracking
Not Supported
Customer Experience
Analytics
Supported
Dashboard
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Telephony
Call Center Management
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Voice & Data Integration
Supported
Auto-Dialer
Not Supported
Call Monitoring
Not Supported
Contact Management
Not Supported
IVR / Voice Recognition
Not Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
VoIP
Not Supported
