Audience

All Dynamics 365 users

About Dynamics Telephony

Dynamics Telephony unifies your telephone system with Dynamics 365 giving:

- Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff
- Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements
- Pop relevant customer information at the moment of interaction for your staff on every call
- Speed through outbound calling campaigns with the fully integrated progressive dialer
- Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365
- Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call Intelligence

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Pricing

Starting Price:
$15.00/month/user
Free Trial:
Free Trial available.

Integrations

API:
Yes, Dynamics Telephony offers API access
See Integrations

Ratings/Reviews - 3 User Reviews

Overall 4.7 / 5
ease 4.3 / 5
features 4.7 / 5
design 4.3 / 5
support 4.7 / 5
More Reviews Write a Review

Company Information

Dynamics Telephony
Founded: 2014
Ireland
www.dynamicstelephony.co.uk

Videos and Screen Captures

Dynamics Telephony Screenshot 1
Dynamics Telephony Screenshot 1 Dynamics Telephony Screenshot 2
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Dynamics Telephony Frequently Asked Questions

Q: What kinds of users and organization types does Dynamics Telephony work with?
Q: What languages does Dynamics Telephony support in their product?
Q: What kind of support options does Dynamics Telephony offer?
Q: What other applications or services does Dynamics Telephony integrate with?
Q: Does Dynamics Telephony have an API?
Q: What type of training does Dynamics Telephony provide?
Q: Does Dynamics Telephony offer a free trial?
Q: How much does Dynamics Telephony cost?
Q: What pricing for training is available for Dynamics Telephony?

Dynamics Telephony Product Features

Integration

Dashboard Supported
ETL - Extract / Transform / Load Not Supported
Metadata Management Not Supported
Multiple Data Sources Not Supported
Web Services Not Supported

Telephony

Auto-Dialer Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
Outbound Reporting Supported
Telemarketing Management Supported
VoIP Supported
Voice & Data Integration Supported
Call Center Management Not Supported
IVR / Voice Recognition Not Supported
Predictive Dialer Not Supported

Dynamics Telephony Additional Categories

Dynamics Telephony Verified User Reviews

Write a Review
  • A Dynamics Telephony User
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Dynamics 365 telephony integration"

    Posted 2026-09-11

    Pros: - Easy to set-up
    - Team always available to help post go live
    - Positive reaction from users
    - Increase contact rates

    Cons: Although there are standard reports available and the data is available for creating custom reports, it would be good to have more standard reports.

    Overall: Dynamics Telephony listened to our requirements from the start and explained what was going to be delivered which made the implementation straight forward and a guaranteed success.

    Read More...
  • Polly C.
    Consultant
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Solid reliable Agent Desktop for Dynamics CRM and Avaya AACC"

    Posted 2021-11-11

    Pros: Support is responsive and immediately knowledgeable solving problems quickly. Product is easy to deploy and is very flexible with advanced options and APIs for meeting any customer requirement.

    Cons: Price could be lower. Could be easier to configure some of the features.

    Overall: We put this into a 200 agent contact center in Athens for a blue-chip retailer in association with local Avaya Distributor and local Microsoft Platinum Partner. Dynamics Telephony was the solid glue that brought the whole system together. Their experience and expertise made the project a success. Thanks guys!

    Read More...
  • A Dynamics Telephony User
    Sales
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Dynamics 365 telephony integration "

    Posted 2021-11-10

    Pros: Easy to set-up, Feature rich with functionality that improves performance and allows all activity (including telephony) to be done in Dynamics 365.
    No server required.

    Cons: The color scheme could be better and the icons could be bigger.

    Overall: Dynamics Telephony stood out during our evaluation period and if we change our telephony system in the future, Dynamics Telephony will still be compatible with whatever we choose.

    Read More...
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