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About

Dynamics Telephony unifies your telephone system with Dynamics 365 giving: - Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff - Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements - Pop relevant customer information at the moment of interaction for your staff on every call - Speed through outbound calling campaigns with the fully integrated progressive dialer - Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365 - Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call Intelligence

About

Founded in 2018, Fonada is a leading provider of innovative cloud telephony solutions designed to enhance and streamline business communication. With a robust suite of services including auto-dialers, Interactive Voice Response (IVR) systems, Cloud Call Center, Click to Call, and RCS messaging, Fonada empowers businesses to operate efficiently, reduce costs, and improve customer engagement. Our solutions are tailored to meet the diverse needs of various industries, from finance and healthcare to e-commerce and logistics. Fonada’s auto-dialer system boosts call connectivity and productivity by automating outbound calls, ensuring higher reach and engagement rates. Our IVR systems offer seamless call routing, enabling businesses to manage high call volumes and deliver exceptional customer service.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

All Dynamics 365 users

Audience

Companies interested in powerful voice solutions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15.00/month/user
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Support is responsive and immediately knowledgeable solving problems quickly. Product is easy to deploy and is very flexible with advanced options and APIs for meeting any customer requirement.
  • Easy to set-up, Feature rich with functionality that improves performance and allows all activity (including telephony) to be done in Dynamics 365. No server required.

Cons

  • Price could be lower. Could be easier to configure some of the features.
  • The color scheme could be better and the icons could be bigger.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dynamics Telephony
Founded: 2014
Ireland
www.dynamicstelephony.co.uk

Company Information

Fonada
Founded: 2018
India
www.fonada.com

Alternatives

TCMS

TCMS

Total Call Center Management Solutions

Alternatives

MyOperator

MyOperator

VoiceTree Technologies
InGenius

InGenius

Upland Software

Categories

Categories

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integration Features

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Integrations

8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FonaDial
FreePBX
Microsoft AppSource
Microsoft Dynamics 365
RingCentral RingCX

Integrations

8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FonaDial
FreePBX
Microsoft AppSource
Microsoft Dynamics 365
RingCentral RingCX
Claim Dynamics Telephony and update features and information
Claim Dynamics Telephony and update features and information
Claim Fonada and update features and information
Claim Fonada and update features and information