Audience

Enterprises wanting a solution to streamline their customer service operations by utilizing a comprehensive, omnichannel contact center platform

About Sinch Contact Pro

Sinch Contact Pro is an omnichannel cloud contact center solution designed to enhance customer service experiences. It supports various communication channels, including telephony, email, chat, video, SMS, and messaging apps like WhatsApp, Facebook Messenger, and Viber. The platform integrates seamlessly with CRM systems such as Salesforce, ServiceNow, and SAP, providing agents with a unified interface to manage customer interactions. Features include real-time monitoring, historical reporting, agent guidance, and outbound campaign management. Additionally, Sinch Contact Pro offers pre-integrated chatbot support through Sinch Chatlayer, enabling efficient handling of customer inquiries. Deployment options are flexible, with both cloud-based and on-premise solutions available, ensuring adaptability to various organizational needs.

Pricing

Free Trial:
Free Trial available.

Integrations

API:
Yes, Sinch Contact Pro offers API access

Ratings/Reviews

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Company Information

Sinch
Sweden
sinch.com/products/contact-pro/

Videos and Screen Captures

Sinch Contact Pro Screenshot 1
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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Sinch Contact Pro Frequently Asked Questions

Q: What kinds of users and organization types does Sinch Contact Pro work with?
Q: What languages does Sinch Contact Pro support in their product?
Q: What kind of support options does Sinch Contact Pro offer?
Q: What other applications or services does Sinch Contact Pro integrate with?
Q: Does Sinch Contact Pro have an API?
Q: What type of training does Sinch Contact Pro provide?
Q: Does Sinch Contact Pro offer a free trial?

Sinch Contact Pro Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database