Audience
Companies interested in a powerful contact center solution
About Intermedia Contact Center
Intelligently route calls to the right employee and provide self-service options to customers. Let employees work remotely while giving managers visibility into productivity with the cloud platform. Easily manage every way customers want to talk to you through voice, chat, SMS, and email. Drive more productivity and better customer experiences with Contact Center integrated in Unite. Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff. Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more. Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities. Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.
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Our robust, full-featured platform includes:
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If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you!
Meet our user-friendly product!
💰 Pay-as-you-go
✔️ No hardware. No software. No maintenance
👨💻 Easy to use
🔗Smooth integration
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Intermedia
Founded: 1991
United States
www.intermedia.com/products/contact-center
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Intermedia Contact Center Frequently Asked Questions
Intermedia Contact Center Product Features
Call Center
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Campaign Management
Database
Manual Dialer
Predictive Dialer
Queue Management