Alternatives to Q-Suite
Compare Q-Suite alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Q-Suite in 2024. Compare features, ratings, user reviews, pricing, and more from Q-Suite competitors and alternatives in order to make an informed decision for your business.
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1
Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs. -
2
Squaretalk
Squaretalk
Squaretalk is an integration-friendly call center platform for sales and support teams. Empower your teams to excel with Squaretalk, the most affordable, scalable, and agent-friendly call center software designed to boost efficiency and productivity for your sales and support representatives. - Expand Your Reach: Equip your business with local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes, ensuring a seamless global presence. - Effortless Integrations: Connect with popular CRM tools like Salesforce, Zoho, Hubspot, Pipedrive, Freshworks and others using native integrations or custom API. - Smart Automations: Streamline your call center operations, route calls intelligently, and enhance customer satisfaction with our intuitive, user-friendly features. - Trustworthy and Compliant: Count on Squaretalk to safeguard your data, providing industry-leading security measures and upholding strict compliance standards. -
3
uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer -
4
MightyCall
MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.Starting Price: $15 per month per user -
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NICE CXone
NICE
NICE CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE CXone include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics. -
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Kixie PowerCall & SMS
Kixie
Kixie is the sales engagement platform that boosts sales team performance with reliable, easily-automated calling and texting for HubSpot, Salesforce, Zoho, Pipedrive, and other leading CRMs. Supercharge your CRM with Kixie to get an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. No credit card needed. Enterprise outbound sales acceleration platform with a powerful 10-line power dialer, 2-way messaging, local presence, voicemail drops and more. Perfect for outbound call centers, inside sales, telemarketing, fundraising, and appointment scheduling businesses.Starting Price: Contact for pricing -
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Voiso
Voiso
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.Starting Price: $49 per user per month -
8
Freshcaller
Freshworks
Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.Starting Price: $15.00/month -
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Qubicles
Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work-at-home business. Our patent-pending blockchain-based solution includes on-demand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also come standard. All the features needed to run your contact center, at an affordable price. Agents earn passive income in the form of Qubicle (QBE) crypto tokens by exceeding performance goals. Our built-in university offers candidates to support, service, and sales training to help them qualify for open positions. Includes an easy-to-use cloud contact center software for inbound, outbound and blended operations of all sizes.Starting Price: $0.02 -
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Brekeke CCS
Brekeke Software
Brekeke Contact Center Suite (CSS) is a collection of software for building a hosted call center/contact center system. The software included in the suite are; Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM. Multi-tenant feature support. Multi-language Support (English, Japanese, Mandarin Chinese). Selection of Agents (i.e., Assign a call to the same agent who had already assisted the customer). Smart Call Queues (Allowed to program call queuing rules based on predefined conditions.). Brekeke Software, Inc., develops high-quality, innovative SIP communication software products for enterprises, and service providers. Brekeke's comprehensive SIP-based family of products enables organizations to seamlessly migrate or integrate IP communication systems into their communications infrastructure. Founded in 2002, Brekeke is headquartered in San Mateo, California. -
11
VICIhost
VICIhost
VICIhost offers Inbound ACD, outbound predictive dialing, inbound email handling, web-configurable IVRs, skills-based agent routing, voicemail boxes, full call recording, PBX functionality and much more. High-level data encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. You can also send your customers to a secure IVR to collect sensitive information like credit card numbers to shield that. You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work. -
12
Aavaz
Aavaz
Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touchpoint needs today with upgrade paths to your needs tomorrow. Aavaz power comes from it's flexibility, from an on-premise solution to a completely distributed workforce, from a single agent to 1000's of calls an hour. There is an Aavaz for you. Use Aavaz' smart, tracked outbound campaigns for Marketing, Sales, Surveys, Collections, Polls and more to give you the metrics you need to ensure results. Aavaz' flexible IVR's, queues, queue monitoring allow your customers to reach you like never before. Track every inbound call to and follow up with built-in tickets to ensure that no one gets ignored. Our team of experts have seen it all before and will guide you to success.Starting Price: $84.99 per month -
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Thrio
Thrio
Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.Starting Price: $89 per month -
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EVS7
Electronic Voice Services
Outbound and inbound cloud calling made affordable. Empowering sales teams and call centers with power dialer and telephone answering service software coming with friendly, human support. Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere. Agents can login from anywhere and immediately start handling calls with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports. It’s vital that calls can be managed and handled in a timely fashion, and with Octopus, agents will have all the information they need on the screen to handle calls efficiently. Depending on the size of your business, your agents may field hundreds or thousands of calls every month.Starting Price: $89.00/month/user -
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Fonada
Fonada
Founded in 2018, Fonada is a leading provider of innovative cloud telephony solutions designed to enhance and streamline business communication. With a robust suite of services including auto-dialers, Interactive Voice Response (IVR) systems, Cloud Call Center, Click to Call, and RCS messaging, Fonada empowers businesses to operate efficiently, reduce costs, and improve customer engagement. Our solutions are tailored to meet the diverse needs of various industries, from finance and healthcare to e-commerce and logistics. Fonada’s auto-dialer system boosts call connectivity and productivity by automating outbound calls, ensuring higher reach and engagement rates. Our IVR systems offer seamless call routing, enabling businesses to manage high call volumes and deliver exceptional customer service. -
16
QueueMetrics
Loway
QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards. It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool. Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode. More metrics and reports coming out for free every year! QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros. -
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Aceyus
Aceyus
Leverage the power of real-time call center metrics and create a more efficient and effective contact center experience for your customers. Overcome negative customer experiences by uniting your internal and external data sources to gain a full visual of critical KPIs such as customer experience scores. Reduce wasted workforce labor and optimize call routing with real-time call and queue metrics that give a complete view of your call center operations. Use contextual data to predict the next best action of your customers. Prevent poor customer interactions by meeting customers at the appropriate time in the purchase cycle. Improve team performance using flexible dashboards that give your managers the ability to review team insights and filter data down to view individual agent performance. -
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Readymode
Readymode (formerly Xencall)
Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.Starting Price: $150 -
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Parlance
Parlance
We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day. Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more. -
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Exelysis Contact Center
Exelysis
Exelysis Contact Center is a contemporary telecom framework providing advanced features, improving the reliability of communication. Exelysis, through group based routing, allows the intelligent distribution of calls and the optimal utilization of agent resources. With Exelysis Contact Center, each call can be multiply tagged based on its characteristics, allowing for fine grained handling. An agent group acts like the bonding agent between calls and handling agents. Groups can abstract skills, departments and campaigns, providing great flexibility when modelling the call routing scenarios. Groups can be bundled in sets, allowing more complex scenarios to be implemented. Queueing of calls is performed dynamically, based on the call’s characteristics. Priorities allow for delicate tuning of call handling order, and advanced features like priority levels allow assigning important calls to agents concurrently with their streamlined workload.Starting Price: 50e -
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Kunnect
Kunnect
Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.Starting Price: $125 per month -
22
Ozonetel
Ozonetel
Setup a full-fledged contact center from scratch in hours. Add cloud capabilities while keeping your on-prem hardware. Migrate from legacy to cloud overnight. At Ozonetel, we connect you with product experts who will deeply understand your requirements before recommending a solution that perfectly matches your business goals. Cost-effectively unify and automate digital and voice channels. Top rated dialers to accelerate inbound lead management & outbound campaigns. Setup a complete call management system in 24 hours or less. Comprehensive inbound, outbound, and blended call center solutions. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers. We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart.Starting Price: $25 per month -
23
Webex Contact Center
Cisco
Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more. -
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Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.
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25
Geomant
Geomant
Geomant works with your existing technology to take your customer experience to new heights. Through cloud-based solutions and seamless integrations, we unlock the potential of your contact center. A powerful, fully-featured cloud contact center system. The cloud-based infrastructure provides users with full functionality without the need for costly investment of a hardware environment or software licenses. Subscription-based pricing gives you the ability to scale licenses up or down according to actual business usage, so you never have to buy more licenses than you need. Can be deployed in as little as a few hours, meaning that you can quickly reap the benefits of adding a chat solution to your environment. Digital and social channels, in-queue and scheduled call back, call recording, and more! Real-time and historical performance management solutions for wallboards and agent desktops. Robust contact center capabilities for Microsoft Teams providing a fully omnichannel experience. -
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Aheeva
Aheeva
Promote your brand thanks to Aheeva’s white-labeling and create new revenue streams by offering your own cloud-based contact center platform while powering it using Aheeva’s innovative and proven technology. Deliver better Customer Experience and nurture the fidelity of your customers by offering them the possibility to contact you using their favorite means of communication whether it be by phone, email, chat, or social media. Host multiple clients in the same installation while insuring a strict separation between their data. A performant queueing mechanism ensures the distribution of interaction, whether calls, email, SMS, or social, to the qualified agent. Connect customers to the agents that are the most qualified to provide the best customer experience. All administrator and agent applications are available via a modern and appealing web-based interface. -
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Contaque
Contaque
Make sure that your growing business does not leave your customers struggling to connect with you. A solution that can help you improve your customer experience by reaching them through inbound, outbound or a blended call set-up. An intelligent multi-platform interaction for your customers ensures that you are available on every platform that your customers prefer to engage with you on. Simply have your agents log in and work from anywhere through their smartphones by installing the Contaque app, available for both iOS & Android. A secure private communication platform that you can use to share ideas, messages, data, and knowledge in any media format that you prefer. To be an innovative organization that comprehends exhaustive business necessities and conveys best-in-class solutions to contact centers and enterprise clients globally. To offer holistic communication solutions and endeavor for 100% customer satisfaction by understanding the exact needs of the customer. -
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Callision
Callision
All of the tools they need, like voice, chat, file sharing, and CRM integration, are securely accessible through a web browser from any permitted location, no hardware or software installation necessary. Seamlessly scale your sales and support operations by adding virtual agents, with custom sales scripts, prequalification requirements, and knowledge base assistance. Callision’s browser-based cloud contact center suite allows your teams to get work done from wherever they are - no equipment necessary. Start reaching your customers in minutes, get started for free today. Automagically locate problematic interactions and send them to managers for review. Reduce staff expenses, close more deals per agent, increase customer satisfaction, and gain clear visibility of resource leaks. Set up phone numbers, voice menus, call queues, conference bridges, and call recording in three clicks or less. Manage multiple sales or support departments in one simple, live dashboard.Starting Price: $19.99 per month -
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DialedIn
DialedIn
Streamline your operations, whether your calls are inbound, outbound, or both. DialedIn CCaaS is the call center software suite that keeps you TCPA compliant, guarantees security (PCI DSS, HIPAA HITECH, and SOC2), eliminates SCAM LIKELY all while boosting call center profits. DialedIn CCaaS doesn’t require weeks or months to get your call center up and running – we can have you up and running in a matter of hours. DialedIn CCaaS upgrades are always FREE and delivered automatically. Your call center is always up to date and always leveraging the most advanced call center technology available.Starting Price: $25.00/month/user -
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CenterMaster
AcuCall
Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. Outside of CenterMaster’s standard or canned reports, AcuCall’s Reporting Services provide you the data you need to drive results. We understand the importance of timely and accurate data to measure performance and adjust business processes. Route inbound calls to skilled agents across the globe through the CenterMaster cloud. Whether you have one location, multiple locations, or virtual agents CenterMaster will connect customers to the right department and agent creating positive customer experiences. AcuCall’s Professional Services team can facilitate integrations with third-party applications and tools so agents can seamlessly navigate workflows to effectively and efficiently serve customers. -
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Vonage Contact Center
Vonage
Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations. -
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Samespace
Samespace
Our comprehensive Contact Center Platform will double your CRM’s productivity and enhance your customer experience. Double your productivity by allowing teams to handle twice as many calls while automatically logging call activity. Access crucial data on what your customers are saying during calls including feedback on your product, as well as mentions of competitors, so you can implement changes to make improvements across the board. From virtual agents to routing, analytics to speech recognition and synthesis, our AI makes your workflows smarter and easier. Get the integrations, conversation tools, and insights your Contact Centers need to enhance your customer experience. Samespace Contact Center manages and improves your agents’ conversations with prospects and customers. From phone calls to chatbots to social media posts and beyond, you get more efficient, effective engagement every time.Starting Price: $25 per user per month -
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Focus Contact Center
Focus Telecom
Focus Telecom offers a cloud-based platform that helps organize communication channels with clients and business owners in any business industry. Focus Telecom's platform is accessible from a web browser and it does not require any other special equipment. Focus Telecom also provides a full range of functions for any inbound and/or outbound call center, as it offers complex IVRs, call recordings, Custom Relation Management (CRM) integration, remote agent management, multichannel, among many others.Starting Price: $15.00/month/user -
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HoduCC
Hodusoft
HoduCC is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module.Starting Price: As per Seat -
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neXorce
Spectrum Corporation
NeXorce Enterprise Suite monitors the heartbeat of the call center. Real-time & historical content from various Contact Center applications can be combined to create the one stop reporting tool agents and managers are requesting. NeXorce provides comprehensive real-time call center reporting. Publish your information to a dashboard, desktop, web report, tablet, or smartphone. Stay connected through email, SMS text, notifications and web reports delivered straight to your smartphone. Show real-time statistics, metrics, and messages on large format displays. Display real-time information through wireless URL or network connection. -
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Smiddle
Smiddle
Smiddle is a software company specializing in cybersecurity, contact center, and telephony software solutions for Cisco. We are constantly working to create products that will help businesses achieve their goals, developing software to optimize and improve the efficiency of contact centers. We help our clients to improve the level of customer service and the efficiency of their contact centers. Smiddle actively collaborates with Cisco in the field of development, is a member of the Cisco DevNet program as a Solution Partner. Cybersecurity solutions help take your protection to the next level. Our contact center software solutions solve such problems as recording and storing conversations with clients; service quality control; processing messages from clients from popular messengers; organization of large outbound campaigns; creation of client scenarios for interaction with agents; Integration of CRM-system with Cisco Finesse; and many others. -
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NUACOM
NUACOM
NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers. Deliver exceptional customer service and handle successful sales calls through the power of our VoIP solution for SMEs or our versatile call center software. Collect information from inbound calls and set up automation workflows to streamline the support process. Track every call query, review call logs, and view which agents are interacting with which customers. Look up all information about your callers with a click.Starting Price: €9.99 per month -
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Dialpad Ai Contact Center
Dialpad
Connect agents to customers and deliver answers from anywhere in the world. Create positive outcomes for your customers by getting them to the right rep with the right answers as fast as possible. Follow up with customers and close new business with an outbound dialer and CRM integration that lets you focus on the conversation, not the tools. Connect with your customers across all channels and skip the repetitive questions, we'll keep the conversation and context history nice and tidy. Easily set up and deploy in minutes thanks to native cloud-based administration. No special hardware required, just download the app and start taking calls. Voice Intelligence™ helps agents with recommended solutions while simultaneously letting managers monitor sentiment and discover trends the moment they start. Keep managers aware of agent activity and performance with real-time dashboards, call volume, hold queue metrics, and customizable wallboards.Starting Price: $75 per user per month -
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Orbox
ORBCOM
Simple to setup - Supports several phone models and multiple operators and it’s easily integrated to existent centrals. Easily manage all your phone communications – through an intuitive and nice platform. Route each incoming phone call to the right person/agent at the most appropriate time. Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel. Allows you to create unlimited call routes, which you can easily manage in the back office. Customized messages for automatic attendance- setup by extension number, by time or by caller. Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference. Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people. -
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A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. Boost engagement, collaboration and operational effectiveness for customer success. Design better experiences, activate agent potential and support new ways of working. Explore patterns and trends, extract meaningful insights and act with confidence. Reduce IT dependency and ensure ongoing success with a reliable and secure platform. Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options. Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results. Gain complete visibility, capture insights, and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center.
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41
Greenlight CRM
Greenlight Innovation
Everything you need to create the perfect call centre for your business. Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customizable and feature rich. Greenlight combine technology and expertise to make your goals a reality. Our cloud-based call centre software solution gives you a fully compliant predictive dialer, call scripting, inbound call handling, and a powerful CRM system, developed by Greenlight for smarter business. A vast range of customization options to tailor your solution to your requirements and interface with your existing systems. Designed to make your workforce as efficient and professional as possible and to ensure that your data is always effectively utilized. We’ll take the time to get to know and understand your business so we can share our years of industry experience to ensure you get the best results possible.Starting Price: $49 per user per month -
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Masergy Cloud Contact Center
Masergy
Masergy’s Cloud Contact Center delivers unsurpassed quality as a best-of-breed solution leveraging Cisco Webex® technology embedded into our global software-defined network. Complete with virtual agents, workforce management, and predictive call routing, you’ll be able to provide the best possible customer experience. The rapid adoption of SaaS applications and cloud services have changed the security paradigm for the enterprise. Business managers are circumventing IT for cloud application provisioning, leaving data exposed. Cloud workloads spin up and down by the minute and often grow into the thousands, overwhelming security teams. Traditional tools and security approaches require manual processes, are prone to misconfiguration, and simply don’t scale for cloud environments. All of this forces security teams into reactive mode as they try to manage risks with ineffective “whack-a-mole” approaches using their existing security tools. -
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CallCenterHosting
CallCenterHosting
Enriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. The success of a call center depends on the efficiency of a dialer and its capabilities to outreach customers. The suitability of dialers depends on the number of agents available and the scale of the need for outreaching customers. Cloud-based call center solutions that help your agents negotiate with customers with the right tools and information. Cloud has taken the call center industry to a completely new level and, it has brought in several innovations that have made it possible to tap the full potential of customer service with the help of cloud-hosted call centers. Use toll free and virtual numbers to communicate and endorse your products or services to your new customers. Steady communication with customers is the key to achieve business success. Companies look for ways to be highly accessible to their customers in terms of how easily the customers connect with them.Starting Price: $7.49 per user per month -
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Mekashron Call Center
Mekashron
Mekashron Call Center transforms your call center and business operations with powerful telemarketing, CRM and billing capabilities that manage all your customer interactions in an integrated, consistent manner that accelerates growth and dramatically increases productivity. Increase call center agents' productivity by up to 220%. Connect calls automatically – no wasted time with unanswered calls. Track all your customer interactions in one place. Manage telemarketing campaigns. Broadcast marketing and service messages to your customers. Handle financial transactions – including credit cards and subscriptions. Call centers that run on paper are incredibly inefficient. On average, agents spend more than 50% of their time calling busy, unanswered or invalid numbers. In addition, agents tire and lose concentration when they are waiting for calls to be answered, reducing their productivity even more.Starting Price: $29 per month -
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Sip2Dial
Sip2Dial
Cloud call center software to eradicate the issues in on-premise based systems. Our cloud call center software allows businesses to manage their call centers remotely and protect their data from external threats. Sip2Dial’s cloud call center software gives agents the tools and data they need. Our cloud call center software offers an instinctive interface that links customer settings from various channels and directs to various agents. The best part about our cloud call center software is that it can eliminate hold time by providing for your clients the alternative to revive an agent call back when their position touches base to the front of the line. Increase visibility and transparency and make things much easier. We at Sip2Dial understand client requirements precisely. We take time to understand tailored deployments to specific contact center needs, performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.Starting Price: $19.95 per user per month -
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The Real PBX
The Real PBX
Let cloud connect to all your employees & departments on any device, anytime, anywhere. Your customers in US, UK, Aus & other countries will call you without being charged. Leverage the best-in-class phone system solutions for all your communication requirements. Get a fully-featured & ready-to-use contact center of any agent size within minutes. The Real PBX presents a superior quality telephony, Hosted PBX. A cloud-hosted Business Phone System that carries all the possible features of traditional VoIP Phone along with the special advantages of the cloud. Get this in action and see your business connecting to the world, like never before. The Real PBX is renowned providers of cloud-based voice calling services to bolster the small and medium businesses across the globe. The Real PBX has been serving the business with effective connectivity solutions since 2004. Whatever your setup be, inbound, outbound, or merged, we assure unlimited calling to keep your business progressing.Starting Price: $12 per month -
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CallTower
CallTower
Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers. -
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OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
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Thulium
Thulium
Your team works all the time with data. Contact history, dashboards, wallboards, reports. Data-driven support is a response to growing customer requirements. Everyone knows what to do. Nothing is lost. The customer service program is a simple distribution of information within a team. There is no duplication of tasks. Advanced reports, control over KPIs. Collect website leads through proactive chat and callback. Make a sale thanks to advanced functions of a virtual call center. Organize the after-sales service process. Thulium is clear and easy to use. Quick implementation, easy configuration, good support (hey, we create contact center software, we need to know how to use it!). Thanks to the integrations and rich API, the Thulium contact center system will become part of your tool ecosystem. Automation will take care of repetitive activities. 100% of calls received. Make more effective phone calls and immediately connect the client with the right consultant.Starting Price: $26.38/month/user -
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Ameyo
Ameyo
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal.