Audience

Companies that need an IVR solution

About Parlance

We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day. Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
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Company Information

Parlance
Founded: 1996
United States
www.parlancecorp.com

Videos and Screen Captures

Parlance Screenshot 1
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Product Details

Platforms Supported
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support

Parlance Frequently Asked Questions

Q: What kinds of users and organization types does Parlance work with?
Q: What languages does Parlance support in their product?
Q: What kind of support options does Parlance offer?
Q: What type of training does Parlance provide?
Q: Does Parlance offer a free trial?

Parlance Product Features

Call Center

Call Scripting Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Real-time Chat Supported
Reporting/Analytics Supported
Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported

IVR

Call Center Supported
Call Logging Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Voice Customization Supported
Voice Mail Supported
Call Recording Not Supported
Survey Management Not Supported
Text to Speech Not Supported