Audience
Companies that need an IVR solution
About Parlance
We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day. Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Parlance
Founded: 1996
United States
www.parlancecorp.com
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Product Details
Platforms Supported
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Parlance Frequently Asked Questions
Parlance Product Features
Call Center
Call Scripting
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
IVR
Call Center
Supported
Call Logging
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Voice Customization
Supported
Voice Mail
Supported
Call Recording
Not Supported
Survey Management
Not Supported
Text to Speech
Not Supported
