Audience
Contact centers that need effective contact center software
About CenturionCARES
Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves. CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction. Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers. Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization. Customers receive account-specific information while they wait in a queue, saving time while maintaining the personalized service experience. Gives callers the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line.
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Integrations
No integrations listed.
Company Information
CenturionCARES
Founded: 1981
United States
www.centurioncares.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Live Online
Videos
Support
Phone Support
Online
CenturionCARES Frequently Asked Questions
Q: What kinds of users and organization types does CenturionCARES work with?
CenturionCARES works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does CenturionCARES support in their product?
CenturionCARES supports these languages: English.
Q: What kind of support options does CenturionCARES offer?
CenturionCARES offers support via phone support and online.
Q: What type of training does CenturionCARES provide?
CenturionCARES provides training in the form of live online and videos.
CenturionCARES Product Features
IVR
Call Center
Supported
Call Routing
Supported
Voice Customization
Supported
Voice Mail
Supported
Call Logging
Not Supported
Call Recording
Not Supported
Multiple Scripts
Not Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Text to Speech
Not Supported
