Audience
Businesses searching for a solution to improve their services and increase sales
About Smiddle
Smiddle is a software company specializing in cybersecurity, contact center, and telephony software solutions for Cisco. We are constantly working to create products that will help businesses achieve their goals, developing software to optimize and improve the efficiency of contact centers. We help our clients to improve the level of customer service and the efficiency of their contact centers. Smiddle actively collaborates with Cisco in the field of development, is a member of the Cisco DevNet program as a Solution Partner. Cybersecurity solutions help take your protection to the next level. Our contact center software solutions solve such problems as recording and storing conversations with clients; service quality control; processing messages from clients from popular messengers; organization of large outbound campaigns; creation of client scenarios for interaction with agents; Integration of CRM-system with Cisco Finesse; and many others.
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Integrations
No integrations listed.
Company Information
Smiddle
Founded: 2015
Estonia
www.smiddle.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
Support
24/7 Live Support
Online
Smiddle Product Features
Call Center
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Predictive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
