Audience
Companies that need blended call center software
About SpitFire
Inbound & Outbound Call Center with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective. SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This enterprise grade system has 6 dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations.
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In addition to Omnichannel modules, it provides lots of tools fundamental for your call center activities:
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- WebRTC, Windows softphone and Omnichannel unified web GUI for agents.
XCALLY is integrated via API with several external products, providers and technologies, like CRM, ticketing systems, AI tools, bots, TTS, ASR, social media and messaging apps.
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uContact
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Our robust, full-featured platform includes:
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
OPC Marketing
Founded: 2001
United States
www.spitfiredialers.com
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
SpitFire Frequently Asked Questions
SpitFire Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Database
IVR / Voice Recognition
Queue Management
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
