Audience
call centers
About QueueMetrics
QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.
Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.
More metrics and reports coming out for free every year!
QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Loway
Founded: 2004
Switzerland
www.queuemetrics.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
QueueMetrics Frequently Asked Questions
QueueMetrics Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Campaign Management
Supported
Escalation Management
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Scripting
Not Supported
Database
Not Supported
IVR / Voice Recognition
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
