Audience
Companies and call centers looking for a software solution for building a hosted call center/contact center system
About Brekeke CCS
Brekeke Contact Center Suite (CSS) is a collection of software for building a hosted call center/contact center system. The software included in the suite are; Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM. Multi-tenant feature support. Multi-language Support (English, Japanese, Mandarin Chinese). Selection of Agents (i.e., Assign a call to the same agent who had already assisted the customer). Smart Call Queues (Allowed to program call queuing rules based on predefined conditions.). Brekeke Software, Inc., develops high-quality, innovative SIP communication software products for enterprises, and service providers. Brekeke's comprehensive SIP-based family of products enables organizations to seamlessly migrate or integrate IP communication systems into their communications infrastructure. Founded in 2002, Brekeke is headquartered in San Mateo, California.
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Integrations
Company Information
Brekeke Software
Founded: 2002
United States
www.brekeke.com/call-center/
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Product Details
Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Support
24/7 Live Support
Online
Brekeke CCS Frequently Asked Questions
Brekeke CCS Product Features
Call Center
Call Recording
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
