Audience
Exelysis provides Solutions for secondary vertical markets
About Exelysis Contact Center
Exelysis Contact Center is a contemporary telecom framework providing advanced features, improving the reliability of communication.
Exelysis, through group based routing, allows the intelligent distribution of calls and the optimal utilization of agent resources. With Exelysis Contact Center, each call can be multiply tagged based on its characteristics, allowing for fine grained handling. An agent group acts like the bonding agent between calls and handling agents.
Groups can abstract skills, departments and campaigns, providing great flexibility when modelling the call routing scenarios. Groups can be bundled in sets, allowing more complex scenarios to be implemented. Queueing of calls is performed dynamically, based on the call’s characteristics.
Priorities allow for delicate tuning of call handling order, and advanced features like priority levels allow assigning important calls to agents concurrently with their streamlined workload.
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Pricing
Starting Price:
50e
Pricing Details:
50e/ month/ user
Integrations
Company Information
Exelysis
Founded: 2013
Greece
www.exelysis.com
Videos and Screen Captures
EXELYSIS LANDING
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
Exelysis Contact Center Frequently Asked Questions
Exelysis Contact Center Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Campaign Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Scripting
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Queue Management
Not Supported
Call Recording
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Softphone
Audio / Video Conferencing
Supported
Call Logging
Supported
Call Recording
Supported
Call Transfer
Supported
Caller Identification
Supported
Chat / Messaging
Supported
Contact Management
Supported
Fax Management
Not Supported
Unified Communications
Audio / Video Conferencing
Supported
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
Multi-User Collaboration
Supported
Voice Mail
Supported
Calendar Management
Not Supported
Fax Management
Not Supported
File Sharing
Not Supported
Mobile Access
Not Supported
