Audience
Anyone from small startups or one man operations to large scale businesses with main focus on SMB.
About HoduCC
HoduCC is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished.
HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module.
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Pricing
Starting Price:
As per Seat
Pricing Details:
As per Contact Center Seat Pricing may change accordingly
Free Trial:
Free Trial available.
Company Information
Hodusoft
Founded: 2015
India
hodusoft.com/contact-center-software/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
HoduCC Frequently Asked Questions
HoduCC Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Call Recording
On-Demand Recording
Supported
Recording Bookmarking
Supported
Scheduled Recording
Supported
Archiving
Not Supported
Call Sharing
Not Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
Instant Retrieval
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Call Tracking
Call Recording
Supported
Call Routing
Supported
Campaign Management
Supported
Conversion Tracking
Supported
IVR / Voice Recognition
Supported
CRM
Not Supported
Call Log
Not Supported
Caller Identification
Not Supported
Keyword Tracking
Not Supported
Customer Communications Management
Batch Communications
Supported
Chat / Messaging
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Content Management
Not Supported
Email Distribution
Not Supported
Interactive Content
Not Supported
Personalization
Not Supported
Print Management
Not Supported
Template Management
Not Supported
Video Content
Not Supported
Customer Satisfaction
Survey Management
Supported
360 Degree Feedback
Not Supported
Analytics
Not Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Not Supported
Customer Service
Call Center Management
Supported
Live Chat
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk
Email Integration
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Not Supported
IVR
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Voice Customization
Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Text to Speech
Not Supported
Voice Mail
Not Supported
Live Chat
Offline Form
Supported
Proactive Chat
Supported
Third Party Integration
Supported
Canned Responses
Not Supported
Customizable Branding
Not Supported
Geo Targeting
Not Supported
Screen Sharing
Not Supported
Transfers / Routing
Not Supported
Website Visitor Tracking
Not Supported
Remote Support
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Surveys & Feedback
Supported
Session Recording
Not Supported
Session Transfer
Not Supported
