Audience
Teleshop, Microloan, BPOs, Fintechs, Logistics, Insurance, Healthcare, Ecommerce, Banking.
About VCC Live
VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media.
Know more about our solution: https://vcc.live/
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Pricing
Starting Price:
$45 per month
Free Trial:
Free Trial available.
Integrations
Company Information
VCC Live
Founded: 1999
Hungary
vcc.live
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Product Details
Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
VCC Live Frequently Asked Questions
VCC Live Product Features
Auto Dialer
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Lead Management
Not Supported
Surveys
Not Supported
Business Phone Systems
Call Logging
Supported
Call Monitoring
Supported
Call Recording
Supported
Call Routing
Supported
Employee Directory
Supported
IVR / Voice Recognition
Supported
Virtual Call Center
Supported
Mobile Access
Not Supported
Web Conferencing
Not Supported
Business VoIP
Call Parking
Supported
Call Recording
Supported
Contact Management
Supported
Encryption
Supported
IVR / Voice Recognition
Supported
Ring Groups
Supported
SIP Trunking
Supported
Unified Communications
Supported
Voice Quality Enhancement
Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Call Recording
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
Call Tracking
CRM
Supported
Call Recording
Supported
Call Routing
Supported
Caller Identification
Supported
Campaign Management
Supported
Conversion Tracking
Supported
IVR / Voice Recognition
Supported
Keyword Tracking
Supported
Call Log
Not Supported
Customer Communications Management
Batch Communications
Supported
Chat / Messaging
Supported
Content Management
Supported
Email Distribution
Supported
Interactive Content
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Print Management
Supported
Template Management
Supported
Video Content
Not Supported
Email Management
Data Recovery
Supported
Email Archiving
Supported
Email Monitoring
Supported
Queue Manager
Supported
Response Management
Supported
Routing
Supported
Shared Inboxes
Supported
Signature Management
Supported
Whitelisting / Blacklisting
Supported
Email Deletion
Not Supported
Email Discovery
Not Supported
Email Recall
Not Supported
Spam Blocker
Not Supported
IVR
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Survey Management
Supported
Text to Speech
Supported
Voice Customization
Supported
Voice Mail
Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Not Supported
Lead Management
Not Supported