Audience
Contact management solution for anyone wanting to sync their calendars and contacts
About TASKE Contact
Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs.
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Integrations
No integrations listed.
Company Information
TASKE Technology
www.taske.com
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Product Details
Platforms Supported
Cloud
Support
Online
TASKE Contact Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Contact Management
Contact Database
Supported
Interaction Tracking
Supported
Sales Pipeline Management
Supported
Segmentation
Supported
Activity Management
Not Supported
Appointment Management
Not Supported
Contact History
Not Supported
Contact Import/Export
Not Supported
Customer Pipeline
Not Supported
Email Marketing
Not Supported
Group Management
Not Supported
Lead Management
Not Supported
Prospecting Tools
Not Supported
Search / Filter
Not Supported
Shared Contacts
Not Supported
Social Media Integration
Not Supported
