Audience

Customer support teams and companies seeking a solution to setup a complete call management system

About Ozonetel

Setup a full-fledged contact center from scratch in hours. Add cloud capabilities while keeping your on-prem hardware. Migrate from legacy to cloud overnight. At Ozonetel, we connect you with product experts who will deeply understand your requirements before recommending a solution that perfectly matches your business goals. Cost-effectively unify and automate digital and voice channels. Top rated dialers to accelerate inbound lead management & outbound campaigns. Setup a complete call management system in 24 hours or less. Comprehensive inbound, outbound, and blended call center solutions. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers. We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart.

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Pricing

Starting Price:
$25 per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Ozonetel offers API access
See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Ozonetel
Founded: 2007
United States
ozonetel.com

Videos and Screen Captures

Ozonetel Screenshot 1
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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
In Person
Support
Phone Support
24/7 Live Support
Online

Ozonetel Frequently Asked Questions

Q: What kinds of users and organization types does Ozonetel work with?
Q: What languages does Ozonetel support in their product?
Q: What kind of support options does Ozonetel offer?
Q: What other applications or services does Ozonetel integrate with?
Q: Does Ozonetel have an API?
Q: What type of training does Ozonetel provide?
Q: Does Ozonetel offer a free trial?
Q: How much does Ozonetel cost?

Ozonetel Product Features

Auto Dialer

Power Dialer Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Lead Management Not Supported
Preview Dialer Not Supported
Progressive Dialer Not Supported
Surveys Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
Call Reporting Not Supported

Business Phone Systems

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Call Monitoring Not Supported
Employee Directory Not Supported
Mobile Access Not Supported
Virtual Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Conversational AI

Virtual Assistant Not Supported
Intent Recognition Not Supported
On-Screen Chats Not Supported
Code-free Development Not Supported
Speech Recognition Not Supported
For Developers Not Supported
Omni-Channel Not Supported
Multi-Languages Not Supported
Speech Synthesis Not Supported
Sentiment Analysis Not Supported
Contextual Guidance Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported

Speech Analytics

Automatic Transcription Not Supported
Call Center Management Not Supported
Call Recording Not Supported
Customer Experience Management Not Supported
Data Security Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Sentiment Analysis Not Supported
Surveys & Feedback Not Supported

Ozonetel Verified User Reviews

Write a Review
  • Aaditya R.
    Digital Analyst
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Overall Best Call Center software"

    Posted 2022-12-13

    Pros: The features of their software like AI-enabled Omnichannel Solution, Live call monitoring dashboards and Flexible dialer modes made our day-to-day work much more efficient.
    Also, the 24/7 Customer Support helped us in gaining much more effective results recently.

    Cons: The Software is performing well and hasn't shown any Cons so far.

    Overall: Overall experience with Ozonetel's call center software was pretty good. We're safe to say that after so many years we finally found the call center software with effective and productive features like AI-enabled Omnichannel Solution, Live call monitoring dashboards and Flexible dialer modes that helped us in all aspects.

    Read More...
  • Ashish S.
    Senior Marketing Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Nice Service and Customer Support"

    Edited 2022-12-13

    Pros: The priority that they provide to their customers is appreciated and this in my opinion is the best advantage.

    Cons: I have never faced an issue in their product so in my opinion there are no flaws or Cons.

    Overall: Overall I liked their product. Everything was on point and the customer support was also excellent.
    I hope that it will continue to go as it is in the future.

    Read More...
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