Alternatives to Tender Support
Compare Tender Support alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Tender Support in 2026. Compare features, ratings, user reviews, pricing, and more from Tender Support competitors and alternatives in order to make an informed decision for your business.
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1
Emailgistics
Emailgistics
Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.Starting Price: $10 per user per month -
2
Zoho Desk
Zoho
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.Starting Price: $12.00 per user per month -
3
Groove
Groove Networks
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove. Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. Groove enables your support team to seamlessly deliver customer needs faster and more efficiently. Add internal notes to your conversations to have private discussions with your teammates. Easily see if somebody is already replying to a conversation to avoid embarrassing double replies. By assigning conversations to specific team members, it’s always clear who is responsible for what.Starting Price: $12 per user per month -
4
Ticksy
Ticksy
Private tickets are just between you and your customers, but Public tickets are like using an online forum—anyone can view and reply! This takes some of the support load off and places it into the hands of those that are willing to help. Connect your Envato Market account to provide your customers with a one-click solution to verify purchases before they can submit a ticket. We also support purchase verifications with Easy Digital Downloads and Themely Marketplace. Create an unlimited number of articles and assigned them to one or more categories—great for online documentation. While many support desks charge extra for this feature, at Ticksy it's completely included. Branding is important, which is why with Ticksy you can choose a custom subdomain, add your logo and customize the colors to match your brand for a seamless customer experience. Stay in the loop. Email notifications are sent out for each new ticket & reply.Starting Price: $5 per user per month -
5
Abhisi Help Desk
Techovarya Software
It eliminates the cost and hassle of using multiple half-baked products. Abhisi is a powerful all-in-one solution, designed to boost sales and grow your loyal customer base. Respond to your customers in an efficient and timely manner on all popular channels they prefer to contact you on. Abhisi lets you provide help to your customers as quickly and easily as possible to increase trust and satisfaction, reducing returns, refunds and churn. There is nothing to install or setup on your server. Simply redirect your support emails to Abhisi and you're on Cloud 9. With quick and incredibly powerful predefined replies, support answers will require no more than a few mouse clicks. Time is now on your side. Answer support requests anytime, using any device and from anywhere on the planet. Intelligent processing can handle message replies, assignments to team members, sending notifications and message tagging. -
6
ReplyDesk
ReplyDesk
ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management. ReplyDesk also includes a variety of smart help desk tools and automated help desk features like SLA timers, AI-generated responses and ticket summaries, automatic ticket routing, and more, making it easier for sellers to manage both their multi-channel customer tickets and their service agent teams. Finally, ReplyDesk has an integrated multichannel order management platform, so sellers can manage both customer orders and communications from multiple channels from one place.Starting Price: $0 -
7
HelpSpace
HelpSpace
Simplify Your Customer Support Team. An inbox, multiple inbound channels and flexible self-service sites are only a few of the features why you will love HelpSpace. One Inbox For Your Channels. All messages from your different channels arrive in your inbox so you always stay up-to-date on new tickets. Reply Quickly And Efficiently. Change the status, assign an agent or just instantly reply to a ticket. Self-Service Sites. Setup your content with HelpSpace. Multiple self-service sites in various styles: Blog, HelpCenter, Documentation. Self-Service Articles. Adding links of your Self-Service articles is just a click away. Save time! Unlimited Customers. You can have as many tickets and customers as you like. Multiple Channels. Your inbox can receive messages from up to 5 channels in our Pro plan. Intuitive Interface. The interface is clean, simple, and very easy to use. Get Started In Minutes. We made the onboarding process really easy and straightforwardStarting Price: $5 per user, per month -
8
Helpninja
Helpninja
HelpNinja was created for small businesses that need a simple helpdesk system with affordable pricing. Some helpdesk they start simple but then it gets bloated to serve bigger customers or they add too many features and increase the cost. We felt there was a need for a help desk that stays simple and has the same affordable pricing focussed on small businesses that don’t have too much funding. With traditional emails we get the whole dump of emails and we either keep them unread or it gets lost in reading and we don’t have a clear view of conversation which needs attention and which are completed from our side. With HelpNinja, you can close the conversation once a reply is sent and it reopens when a reply comes in. One place to handle all your social messages with the help of your whole team. You can manage Twitter mentions and Facebook messages from a single place.Starting Price: $29 per month -
9
Faveo Helpdesk
Ladybird Web Solution
Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support systems. In today’s competitive startup scenario customer retention is one of the major challenges. Faveo offers a super easy setup. We’ve included an EASY step by step Installer. Faveo can also be installed in One click via Softaculous or Fantastico Auto Installer. Be amazed by how quickly you get up and running! Faveo comes loaded with integrated time-assigned priority ticket resolution and support system. Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text. Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting or dual responses. CMDB (Configuration management database), Configuration items (CI) tracking, Asset relationships.Starting Price: $485 one-time payment -
10
Snappy
Snappy
Resolve your support tickets more efficiently with our simplified workflow. Assign staff, categories, priorities, and tags faster than any other helpdesk. Automate repetitive tasks. Find tickets with just one click. Help customers help themselves in your knowledge base. Leverage articles by inserting them directly into tickets or as a link. Integrate your knowledge base into your website and style it to match. Provide access to your knowledge base from any page on your site with the Snappy Widget. Provide customers with an elegant support access with seamless integration of our ticket widget into your website. Speed up response times by inserting pre-written content into support tickets with a few quick key presses. Add automation to handle tickets. Set up conditions to assign, tag, prioritize, and even reply instantly when a ticket is received.Starting Price: $15 per user per month -
11
Awesome Support
Structured Markets Group
Make customer support a breeze from within your wordPress site. Every action ever taken on every ticket is logged. You’re in complete control! Trigger automatic emails on six key events such as new ticket, ticket replied etc. All text and graphics is completely within your control. Get even more email options and events with our premium add-ons. Assign tickets to the agent with the least number of open tickets. Use our smart-agent add-on for even more sophisticated ticket routing. Add custom fields to your ticket forms, choosing from 13 field types – the most of any helpdesk plugin! Use our premium custom-fields add-on for even more power. Integrate complex logic and powerful forms with the Gravity Forms bridge. What use is a ticket if clients can’t attach files? Multiple attachments to each ticket is supported right out of the box – even in the free version!Starting Price: $149 per year -
12
SharedInbox
SharedInbox
Manage customer support and communication directly from Slack. Collaborate effectively on shared emails like support@your.domain without sharing passwords among team members. SharedInbox connects to any email you currently use. You can also get an @in.sharedinbox.co email you can setup forwarding to. Just hit the command SharedInbox /compose and send emails to anyone. On any email thread, Just hit Reply Mail. Each incoming or outgoing email creates a new Slack Message Thread, easily tag teammates and discuss. Every account comes with a support site your users can send and manage their support requests from. No new installation or application required. Use a tool your team is already familiar with Slack. Know when your email is delivered and when it is opened. See files and pictures attached to your emails directly in Slack. Create a custom signature to attach to your emails. Set a custom message that is automatically sent once you get an email.Starting Price: $5 per month -
13
Text App
Text Inc.
Text App is a next-generation AI customer support platform that unifies chat, email, WhatsApp, and Messenger into one intuitive workspace. Built for speed and collaboration, it eliminates tool-switching and streamlines every interaction. Powered by Text Intelligence, a self-learning AI engine, it automates repetitive questions, suggests accurate replies, and keeps responses on-brand. The Customer list unifies chats, tickets, purchases, and campaign activity into a single profile, providing teams with instant context and enabling automatic lead generation when combined with campaigns and the AI agent. Intelligent ticketing and visual automation automate routing, tagging, and follow-ups. With live dashboards and analytics, teams gain full visibility into performance and customer satisfaction. Scalable, secure, and easy to use, Text App transforms support from reactive to proactive — helping businesses deliver consistent, efficient, and human service.Starting Price: $25 per month -
14
Richdesk
Richdesk
Richdesk is a help desk & asset management software solution. Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management. -
15
DeskUSS
DeskUSS
Simplify your support with DeskUSS! The first aspect of any application is the dashboard. Deskuss's dashboard is sleek and simple, provides you with all the required information in regards to tickets so you're not wasting time looking for the feeds and also makes sure you're keeping track of any tickets assigned to you! Just like your company you can have multiple departments in Deskuss to cater to different needs. Deskuss offers you a simple yet feature-rich ticket management platform, with internal notes from your colleagues, live user tracking, canned replies, etc. Don't wanna use our subdomain? No problem, Deskuss allows you to point your own domain or subdomain to it and makes it live almost instantly. We also have a set of predefined themes to help you feel comfortable, You can also choose to set up your own SMTP provider to send mails from. Deskuss is a simple to use yet very powerful and feature-rich platform. -
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EvantoDesk
Evanto
Powerful yet simple help desk software. No ticket ids, no customer portal, just personal emails for happy customers. No more ticket numbers or portals to log into, instead customers just receive a personal email. Enables fast processing of customer emails whilst ensuring that nothing slips through the cracks. Quickly and easily collaborate behind the scenes for any email using @mentions and notes. Understand your team's performance using metrics such as response and resolution times and customer happiness scores. Collaborating between the team, re-typing the same old responses, working out who is replying to what, making sure nothing slips through the cracks etc takes time using just email software. EvantoDesk is simple to help desk software that will make your team effective and facilitate very happy customers. EvantoDesk is trusted by businesses across a spectrum of industries. -
17
Replyco
Replyco
Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.Starting Price: $33 per month -
18
SupportBee
SupportBee
SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks. Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.Starting Price: $49 per month -
19
RSTickets!Pro
RSJoomla!
We are more than happy to announce you that RSTickets!Pro, our HelpDesk ticketing system component, has been updated in order to support the new Joomla! 4 version. Although there is no stable version released yet, we are continuing the new Joomla! 4 compatibility streak and updated our RSTickets!Pro component in order to support this new version of Joomla!. Various miscellaneous adjustments we're done to RSTickets!Pro component, like tidying up the source code and updating certain areas for a more consistent display to benefit both Joomla! 3 and Joomla! 4. All RSDirectory! configuration options are gathered in the Configuration tab, where they have been grouped based on their relevance. Provides a safe and private environment for customers. Able to create and reply to tickets directly through emails. Multiple email notifications to both customers and staff. -
20
HarePoint HelpDesk for SharePoint
HarePoint
An outstanding helpdesk solution for your SharePoint environment that boosts the quality of your IT support service to the highest level and ensures efficiency and transparency as well. Take requests from a website form or through email and create tickets into a unified list. Notify HelpDesk operators about the new incoming requests or user replies immediately. Prevent SLA violations, track reaction time and escalate or send notifications about expiring requests. Prepare reports about the quality of support services and provide monitoring of quality indicators. Automatically escalate a request if it is not processed in time. Get resolution confirmation from the client. Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features. Reduce the number of requests by automatically displaying articles related to the question from the integrated knowledge base before the request is submitted.Starting Price: $1,299 per server -
21
ThriveDesk
ThriveDesk
ThriveDesk is an AI-driven helpdesk solution designed to streamline customer support and enhance user experience. With its intuitive interface and advanced automation features, ThriveDesk simplifies managing customer queries, improving response times, and boosting overall productivity. Ideal for businesses of all sizes, this tool leverages cutting-edge technology to ensure effortless communication and support. Experience the future of customer service with ThriveDesk, where efficiency meets excellence. NEO is our AI agent will go an extra mile to solve customer issues when no one is there and help you draft ticket replies, knowledge base articles and much more. -
22
HelpCrunch
HelpCrunch
Start live chatting with your visitors and customers now. Convert more leads, drive sales and provide faster customer support with the most customizable widget. Instantly boost visitor to lead conversions on your website. All you need is a modern live web chat with automated greeting messages. Pre-qualify your leads by automatically collecting their contact info and messages. You can reply to them right away or when your team is back online. Increase your support team’s productivity with Help Desk features deeply integrated into HelpCrunch Live Chat. One support agent can simultaneously handle up to 5 chats with customers. Localize your chat widget for different markets, customize its size & color, change button style, wallpapers, and more - make it suit your unique brand perfectly. Respond faster with pre-made answers to common questions.Enable sound, browser, email, Slack alerts. Never miss a word.Starting Price: $12 per user per month -
23
Re:Desk
Re:Desk
Only essential support team features. Track customer requests like a boss: from contact forms, emails, orders, etc. Track all your customers email, Twitter or Facebook requests in one place efficiently and fast. All requests are converted in helpdesk tickets and goes to specified support team agent. Check features for downloading or cloud versions. The helpdesk solution will help you to manage tons of customer messages, and automatically assign them to correct department or support agent - all for reducing workload and improving customer experience. Open Source PHP HelpDesk make it available to control working process of your support agents, and as result, increase satisfaction of your customers. Coming soon: reply time reports. Ecommerce ready customer help desk ticketing system is the best solution to organize customer support service for your online or multivendor store, for small business or medium.Starting Price: $99.00/one-time -
24
Clear Slate
Clear Slate
Clear Slate is a simple ticketing and help desk platform that turns email (and optionally SMS) into structured support tickets with AI-assisted workflows so teams can capture, manage, categorize, and respond to customer inquiries more efficiently; it creates tickets automatically from your inbox in just a couple of clicks or via a dedicated support address, offers AI-powered response suggestions based on your knowledge base that you can customize and approve before sending, and provides analytics, custom categories, workflows, and collaboration tools as your needs grow. It integrates seamlessly with Gmail, uses secure authentication, encrypts customer data, lets you build and reuse response templates and automated ticket rules, prioritizes messages, and supports APIs for further automation. Overall, Clear Slate helps teams centralize support communications, reduce manual ticket creation and repetitive replies, apply intelligence to prioritize and categorize requests.Starting Price: $29.17 per month -
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Service-Run
Service-Run
Support Center Solution. Manage your simplified and effective helpdesk. Helpdesk. Use the power of collaborative ticketing. Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight. Give your customers the support they need. Provide your customers with a fully responsive and flexible interface. Simple admin panel. Clean and easy to use admin panel where you can manage the tickets you receive. Responsive design. Service-Run is responsive, that means it looks well in phones, tablets and desktop computers. E-mail notification. Inform your customers with automatic e-mail notifications. Ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution. By systematically capturing tickets and categorizing them correctly, a ticketing system allows for proper management of incidents -
26
Kustomer
Kustomer
Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook MessengerStarting Price: $99.00 per month per user -
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GoDesk
GoDesk
GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.Starting Price: £10/month/user -
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OTOBO
OTOBO
Put an end to overlooking inquiries, sending multiple replies, writing back and forth for missing info. And enjoy clear structures, and transparent information instead. OTOBO is extremely versatile and adapts perfectly to your organisation and processes. A fork based on ((OTRS)) Community Edition. With a completely new service portal. Run your system yourself or let us take care of it. With OTOBO you stay totally flexible. OTOBO still gets security updates and new features after OTRS 6 EOL. The customer portal is the face you show your customers and employees. The new user interface is modern and attractive, and at the same time clean and intuitive. The re-design was aimed at a new reduced, and up-to-date look as well as strong improvements in user experience. The new clear structure makes using OTOBO easier and thus improves the quality of incoming requests.Starting Price: Free -
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Chaport
Chaport
Chaport is multi-channel live chat, chatbot and knowledge base software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.Starting Price: $19/month -
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DERDACK Enterprise Alert
Derdack
Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT. Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, E-Mail and IM. It tracks the delivery of notifications, acknowledgments and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. -
31
Reva
Reva
Review Management & Insights for Hotels & Vacation Rentals. Reva aggregates your reviews from all channels, helps drive more 5 star reviews and enables you to reply to all reviews from one place. Reva then provides dashboards, reporting and actionable insights for your reviews. Own your reviews. You may be overly dependent on the OTAs right now. Store all of your hard earned reviews. Replying to your guest reviews can be time consuming, but necessary to showcase professionalism and drive brand loyalty. Reva’s ‘Review Reply’ feature leverages AI to help you generate and publish replies from within Reva directly to OTA’s. This automation means less time manually replying to every review, and more time focusing on growth and guest experiences. Once all your reviews are centralized, none slip through the cracks. Every guest can be responded to. You can begin extracting value by addressing recurring items both positive or negative.Starting Price: $39 per month -
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Textology
Textology
Supports text-enablement of existing landlines including toll-free and non-toll-free numbers. Supports auto replies such as “we are currently closed and will get back to you” and quick replies based on standard, pre-written customer responses. Allows you to assign a conversation to an agent group or another individual. Supports both one-on-one conversations and one-to-many messages sent to a distribution list of customers. Supports message forwarding to your email inbox and mobile messaging app — from where you can also reply.Starting Price: $78 per month -
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UserEcho
UserEcho
Do you need targeted feedback? Our Forum lets you create a space for your customers to openly and productively interact with you and each other in an organized way. Our statistics show this will help you to increase customer engagement, collect insights, optimize your processes and enhance brand recognition. Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people. Save your solutions, workarounds and best practices into your Treasure Box in order to be able to share knowledge and use for repetitive issues. Help your support team in reducing the time of response and in becoming more efficient. Every customer deserves your attention. Live Chat helps you to be in the right place at the right moment. Start a conversation and provide assistance, when people need you the most and let them be your loyal customers.Starting Price: $15 per month -
34
Richpanel
Richpanel
Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.Starting Price: $59/agent/month -
35
eStreamDesk
eStream
You've scoured the internet searching for something that will provide the kind of service your customers are screaming for but until now it's been too costly and complex to set-up. Maybe you've already tried one of the big players and you're disillusioned with the monthly cost just to help manage customer requests. You've heard for years that a dedicated help desk is the way forward to dramatically improve customer satisfaction rates, boost repeat purchases all while saving time and cutting support costs. eStreamDesk is a slick, easy-to-use cloud-based help desk and ticketing system that helps you achieve one simple task superbly. Every incoming email is automatically converted into a support ticket. You define exactly how each and every email is prioritised, monitored and answered. Route sales emails to your sales team, route technical emails to the tech department. Trigger automatic email replies to the most commonly asked questions from your customers. -
36
Textplode
Textplode
Knowing when to send your message at the right time is crucial - it’s not rocket science either! Knowing when your customers are likely to be thinking about making a purchase and when they are likely to be close to their phone will improve the results of your campaign. Auto-replies can add value and improve customer experience. When a customer sends a text to your keyword or reply number, an automatic and immediate reply can be sent back to the recipient. You could even send a campaign from a reply number asking customers to reply to the message to receive a coupon or be added to a specific list! A great way to build a list of contacts is to use an SMS keyword. Keywords are the perfect tool to grow your bulk SMS marketing contact list that you can advertise on posters, direct mailers, emails, adverts, your website and on social media. -
37
Tameday
Tameday
Private chat, assign tasks, meet deadlines, share files and keep everyone on the same page. Need to have a private conversation with a staff member, team or department? Tameday’s real-time chat lets you ask quick questions, discuss sensitive issues or make quick announcements to the right people. If you’re tired of CC and BCC, of forgetting to hit ‘reply all’, and of searching for that file in endless email threads, then you’ll simply love Tameday. Manage all your meetings, appointments, milestones, holidays and deadlines—and never let an important date slip again. Easily plan things in advance with reminders on recurring to-dos and events. Keep things private or share with departments or your entire organization, and sync everything with your Outlook, Google or Apple calendar. Create to-do lists for all the work you and other team members need to do, assign tasks, and set due dates with reminders. Tameday will let everyone know what they have to do for when.Starting Price: $19 per month -
38
Remarkbox
Remarkbox
Remarkbox is a hosted comment service that embeds in your pages to keep the conversation in the same place as your content. Remarkbox increases user engagement because it: - allows a visitor to discuss your content right away without an account - supports Markdown with real-time comment previews - supports deeply nested replies and has an orderly user interface ... and the best part - fast page load speeds and absolutely NO ADS!Starting Price: $4 per month -
39
Pubble
Pubble
Easy to Ask. Easy to Answer. Pubble is a customer support app that simplifies how teams communicate with their customers. Pubble brings real-time messaging to your website. This means that you can "live chat" with customers or reply when you are available. Pubble takes care of notifying your customers by push notification, email or SMS. The Pubblebot delivers instant answers to repetitive questions. Pubble's mobile apps enable you to reply to questions on the go or assign to your colleagues.Starting Price: €50 per month -
40
NITRO IT Help Desk
Crow Canyon Software
The best and most comprehensive IT Help Desk running on SharePoint, Office 365, and Teams. Used by organizations around the world! Keep your staff focused on their jobs by resolving hardware and software issues quickly with minimum downtime. With the right tools and features, IT support teams become more efficient while improving service quality to employees and customers. Utilize the Office 365, Teams, & SharePoint platforms for detailed tracking of IT-related requests and efficient queue management. Resolve tickets quickly, reduce downtime, and increase end-user satisfaction. Lower your operational costs while keeping your staff productive and focused on their work. Users can use email, web, portals, bots, texting, and more to contact the help desk. Mark Reports & Dashboards that give both an immediate and historical view of Help Desk status. Asset Tracking, maintenance, upgrades, replacements, support.Starting Price: Contact Us -
41
RestSend
RestSend
Efficient Whatsapp conversation assistant, showing your customers, automatically responding to keywords, taking care of customers. The labor cost is high and there are no standard operation tools. Have difficulty in understanding user needs, and the conversion rate is not high. Enabling enterprises to fine operation and efficient transformation. In the form of text, emoji, and link, it can meet the requirements of personalized welcome messages configuration in multiple scenarios. Making good use of keyword-based auto reply not only lets customers feel warmth and care of the enterprise, but also promotes the subsequent efficient conversion. With 20 commonly used messages set up, you can use one-click reply to solve the problem of slow typing and low communication efficiency. Send mass messages to your customers. Keep them coming back with updates, promotions and more. Sky-high open & reply rates. -
42
ServicePRO
Help Desk Technology International
Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed. -
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MonkReply
MonkReply
MonkReply uses ChatGPT under the hood to create the perfect email replies for you. It's like having a personal assistant that can reply to your emails for you. One you can feed instructions too. The replies generated are based on what the email says. You can even give it more instructions to follow when coming up with the reply. The reply generation request never leaves your system. Our servers do not receive any mail data. The emails you get, or the replies we generate, they both stay private. We believe with all the advancements in AI, everyone should have access to tools that allow them to free up as much time as possible.Starting Price: $10 per month -
44
Stratus Local
Click Rain
Powerful review management for your business. Companies of all sizes use Stratus to generate, monitor, and manage their online reviews. Centralize reviews from sites that matter. Never miss another review. Stratus pulls all Facebook and Google reviews into one central location. This allows you to reply to reviews, receive notifications on new or negative reviews, and monitor overall ratings - all from within one platform. There’s a smarter way to reply to reviews. Response templates make responding to reviews as easy as selecting a template and posting your response. Set up your own custom response templates or use our pre-built options to speed up your workflow. Strong business growth is based on metrics that matter. Review performance metrics give you the full picture across all your locations and sentiment analysis helps you understand the attitude or mood behind reviews.Starting Price: $39.99 per month -
45
Deskero
Deskero
Through Deskero even the smallest team can quickly manage several different channels at the same time: from social networks to email. You can easily convert any request you get by email into a ticket, by importing subject, text and attachments. And you can automate the process in a snap, by using Deskero’s smart filtering options that automatically transform each imported email into a ticket with specific properties, and they assign it to the right agent through automated assignment rules. Deskero will help you keep your customer care efficient so that your agents stay productive and your clients become even happier! Collect feedback and requests directly from your own web page, WordPress or Magento site: you can quickly configure our widget and integrate it into your existing website, to provide an absolutely seamless customer care experience.Starting Price: $9 per user per month -
46
Socialhuge
Socialhuge
Easily create schedules, and publish content that connects with all your audiences from a single dashboard. Manage incoming messages across your social networks quickly and easily. Reply to your Google Business and TripAdvisor reviews easily. Easily create schedules, and publish content that connects all your audiences from a single platform. Save time creating great content. Manage incoming messages and comments across your social networks quickly and easily. Reply to your Google Business and TripAdvisor reviews easily. Create your templates to respond the right way. Save time by scheduling posts across all your social networks in just a few clicks. Monitor and manage incoming messages across your social networks quickly and easily, and always get the right team member to respond. Analyze your performance across all your social networks and create custom reports to show the impact on your brand and bottom line.Starting Price: €15 per month -
47
EmailMagic
MagicApps
Get emails done quickly and easily, so you can be sure that the emails you send will look and feel like it was you who wrote them. Flawless and Responsive Email Replies powered by AI. It generates email replies in less than 10 seconds! It works by analyzing your email data and matching your writing style. When replying to a thread, EmailMagic will read the most recent replies so that it can generate the most relevant reply. You can revise each email up to 5 times with EmailMagic's revision feature. This feature allows you to tell EmailMagic to revise sections of an email or a full email. EmailMagic will then try to develop a different sentence that fits in that space. We believe that everyone has a fundamental right to the privacy of their data and have built the product on that premise. We don't store your personal data and promise never to share, sell, or do anything shady with your data.Starting Price: $15 per month -
48
S-easy
S-easy
Manage, report and measure the demands of company employees from other departments from a corporate perspective. Meet the demands of your customers from different communication channels. Automatically forward customer requests to relevant units/persons. As in daily work life, you can create your teams in Seasy and assign different responsibilities to each team according to their work areas. Stay informed and informed with email notifications. Create email notifications to keep your client or agents informed of upcoming events.Starting Price: $29.99 per month -
49
Planiro
Planiro
Planiro allows you to keep track of important tasks, estimate project’s progress, analyze costs and find bottlenecks in your workflow. We store data in clouds so you can access your project from any place in the world. Your teammates create and track tasks, have discussions, and report on progress, all in one system. Working in Planiro saves your time, nerves, and money. Plano has a notification section where you get messages about all important changes in your projects. Reply on them right there and then and don’t constantly be disturbed by having to check on emails. Studies show that an average employee spends about 4 hours on each meeting, including preparation time. Have discussions online in Planiro and save those valuable hours for real work. We provide our clients with unlimited storage space. Upload mockups, technical documents, schemes, requirements, and images, Planiro supports various file extensions and won’t let you lose the data.Starting Price: $8 per month -
50
ReplyLoop
ReplyLoop
ReplyLoop is a structured reply intelligence platform designed to improve revenue performance driven by inbound conversations. It captures inbound sales and customer messages from connected channels (e.g., shared inboxes or support queues), generates AI-assisted reply suggestions, and requires human approval before sending to ensure quality control. Every approved reply is logged, categorized, and performance-tracked against outcomes such as response rate, deal progression, and conversion. Over time, the system identifies which reply structures, tones, and content patterns drive measurable results. Teams gain standardized messaging, reduced response variability, and analytics that connect communication quality to revenue impact. ReplyLoop combines human oversight with AI assistance, creating a feedback loop that continuously improves reply effectiveness without sacrificing control or brand integrity.Starting Price: £49/month founding member, £79
