Audience
Help Desk solution for companies
About Ticksy
Private tickets are just between you and your customers, but Public tickets are like using an online forum—anyone can view and reply! This takes some of the support load off and places it into the hands of those that are willing to help. Connect your Envato Market account to provide your customers with a one-click solution to verify purchases before they can submit a ticket. We also support purchase verifications with Easy Digital Downloads and Themely Marketplace. Create an unlimited number of articles and assigned them to one or more categories—great for online documentation. While many support desks charge extra for this feature, at Ticksy it's completely included. Branding is important, which is why with Ticksy you can choose a custom subdomain, add your logo and customize the colors to match your brand for a seamless customer experience. Stay in the loop. Email notifications are sent out for each new ticket & reply.
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Pricing
Starting Price:
$5 per user per month
Integrations
Company Information
Ticksy
www.ticksy.com
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Product Details
Platforms Supported
Cloud
Support
Phone Support
Online
Ticksy Frequently Asked Questions
Ticksy Product Features
Customer Service
Self Service Portal
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal