Audience
Small teams that need customer support and help-desk tools alongside bug and issue tracking.
About PatchDesk
PatchDesk combines a shared customer-support inbox with an issue tracker for teams. Teammates can assign and prioritize customer tickets, add internal notes, set service-level targets, and use macros for reusable replies. When a ticket reveals a bug or needs engineering follow-up, it can be turned into an issue in the same product; issues include statuses, priorities, comments, and followers. A branded customer portal lets people submit requests without creating an account, and updates are sent by email. The hosted service includes role-based access, multi-factor authentication, CSV import and export, unlimited tickets and bugs, and a 14-day full-access trial with no credit card. Pricing is $7 per active user per month. PatchDesk also supports connecting compatible AI clients through a remote MCP server and personal tokens, allowing permitted actions on issues and tickets.
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Pricing
Starting Price:
$7/user/month
Pricing Details:
The single plan is $7 per active user per month; annual billing is available for larger teams.
Free Trial:
Free Trial available.
Company Information
PatchDesk
patchdesk.org
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
