Audience
Businesses looking for a powerful service desk software
About Faveo Helpdesk
Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support systems. In today’s competitive startup scenario customer retention is one of the major challenges. Faveo offers a super easy setup. We’ve included an EASY step by step Installer. Faveo can also be installed in One click via Softaculous or Fantastico Auto Installer. Be amazed by how quickly you get up and running! Faveo comes loaded with integrated time-assigned priority ticket resolution and support system. Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text. Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting or dual responses. CMDB (Configuration management database), Configuration items (CI) tracking, Asset relationships.
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Pricing
Starting Price:
$485 one-time payment
Free Version:
Free Version available.
Integrations
Company Information
Ladybird Web Solution
Founded: 2009
India
www.ladybirdweb.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
Android
On-Premises
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Faveo Helpdesk Frequently Asked Questions
Faveo Helpdesk Product Features
Help Desk
Alerts / Escalation
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Automated Routing
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Self Service Portal
Not Supported
