Audience

Businesses looking for a customer service platform

About Textology

Supports text-enablement of existing landlines including toll-free and non-toll-free numbers. Supports auto replies such as “we are currently closed and will get back to you” and quick replies based on standard, pre-written customer responses. Allows you to assign a conversation to an agent group or another individual. Supports both one-on-one conversations and one-to-many messages sent to a distribution list of customers. Supports message forwarding to your email inbox and mobile messaging app — from where you can also reply.

Pricing

Starting Price:
$78 per month

Integrations

No integrations listed.

Ratings/Reviews

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features 0.0 / 5
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Company Information

Textology
Founded: 2015
United States
www.textology.co

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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online

Textology Frequently Asked Questions

Q: What kinds of users and organization types does Textology work with?
Q: What languages does Textology support in their product?
Q: What kind of support options does Textology offer?
Q: What type of training does Textology provide?
Q: How much does Textology cost?

Textology Product Features

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management