Audience

Mid-sized to enterprise companies, retail and etail companies seeking a solution to build their brand

About Kustomer

Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger

Pricing

Starting Price:
$99.00 per month per user

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Kustomer
Founded: 2015
United States
www.kustomer.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Kustomer Frequently Asked Questions

Q: What kinds of users and organization types does Kustomer work with?
Q: What languages does Kustomer support in their product?
Q: What kind of support options does Kustomer offer?
Q: What other applications or services does Kustomer integrate with?
Q: What type of training does Kustomer provide?
Q: How much does Kustomer cost?

Kustomer Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Lead Scoring
Quotes / Proposals
Territory Management

Customer Engagement

Analytics
Communication Management
Live Chat
Churn Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Dashboard
Feedback Management
Knowledge Management
Survey Management
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Call Center Management
Email Management
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Incident Management
Self Service Portal

Kustomer Additional Categories

Kustomer Reviews

Write a Review
  • Max S.
    Contact Center Engineer
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great CRM packed with automation "

    Posted 2021-02-25

    Pros: Loved that is connected to our contact center and automated so much for our teams to make them more productive.

    Cons: the only con with this platform at first it is hard to negate around and figure out how to do things. We had internal resources to help us with our integration.

    Overall: Overall my experience has been great with Kustomer, and now that Facebook purchased them I'm sure a lot more is to come

    Read More...
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