Audience

Help Desk solution for companies

About Helpninja

HelpNinja was created for small businesses that need a simple helpdesk system with affordable pricing. Some helpdesk they start simple but then it gets bloated to serve bigger customers or they add too many features and increase the cost. We felt there was a need for a help desk that stays simple and has the same affordable pricing focussed on small businesses that don’t have too much funding. With traditional emails we get the whole dump of emails and we either keep them unread or it gets lost in reading and we don’t have a clear view of conversation which needs attention and which are completed from our side. With HelpNinja, you can close the conversation once a reply is sent and it reopens when a reply comes in. One place to handle all your social messages with the help of your whole team. You can manage Twitter mentions and Facebook messages from a single place.

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Pricing

Starting Price:
$29 per month

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Helpninja
Founded: 2018
India
helpninja.com

Videos and Screen Captures

Helpninja Screenshot 1
Helpninja Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Helpninja Frequently Asked Questions

Q: What kinds of users and organization types does Helpninja work with?
Q: What languages does Helpninja support in their product?
Q: What kind of support options does Helpninja offer?
Q: What other applications or services does Helpninja integrate with?
Q: What type of training does Helpninja provide?
Q: How much does Helpninja cost?

Helpninja Product Features

Help Desk

Email Integration
Multi-Channel Communication
Self Service Portal
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Helpninja Verified User Reviews

Write a Review
  • Chet N.
    CEO
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Helpdesk"

    Posted 2020-05-05

    Pros: Great option for a helpdesk. Very simple and easy to use. Works via form submissions for any website.

    Cons: I would prefer if they had a mobile app which they don't.

    Overall: Overall it's a great option and works very easy. I was able to set it up and didn't have any problems.

    Read More...
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