Audience

Companies that want powerful help desk software

About GoDesk

GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.

Pricing

Starting Price:
£10/month/user
Free Trial:
Free Trial available.

Integrations

API:
Yes, GoDesk offers API access
No integrations listed.

Ratings/Reviews

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Company Information

GoDesk
Founded: 2020
United Kingdom
getgodesk.com

Videos and Screen Captures

GoDesk - Ticketing

GoDesk - Ticketing

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online

GoDesk Frequently Asked Questions

Q: What kinds of users and organization types does GoDesk work with?
Q: What languages does GoDesk support in their product?
Q: What kind of support options does GoDesk offer?
Q: Does GoDesk have an API?
Q: What type of training does GoDesk provide?
Q: Does GoDesk offer a free trial?
Q: How much does GoDesk cost?
Q: What pricing for support is available for GoDesk?
Q: What pricing for training is available for GoDesk?

GoDesk Product Features

Complaint Management

Complaint Classification
Survey Management
Self Service Portal
Customer Complaint Tracking
Case Management
Corrective Actions (CAPA)
Issue Tracking
Feedback Management
Routing
Quality Assurance Management
Social Media Monitoring
Forms Management

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Document Storage
IT Asset Management
Known Issue Management
Network Monitoring

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Decision Tree
Discussion Boards

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding