Carbyne Alternatives

Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

net2phone provides innovative and affordable cloud based telephony software and services to both small and mid-sized businesses and large or multinational enterprises. Our Unified Communications and Contact Center solutions provide advanced features that can be customized to suit your unique business needs while ensuring simplicity through implementation and use. net2phone’s compelling​ ​UCaaS offer combines voice, video, chat, and messaging under one platform, includes advanced features and integrations, and unlimited calling to over forty popular destination countries. uContact, net2phone’s omnichannel CCaaS solution, streamlines all voice and digital interactions​, ​enabling contact centers to meet customers in the digital channel of their choice​ and ​integrating all touchpoints into a Unified Inbox. Other flagship solutions include SIP Trunking services, native integration with Microsoft Teams, and international connectivity capabilities.

The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.

RingCentral Contact Center is an omnichannel, cloud-based contact center solution that helps improve the overall call center experience. Equipped with intelligent IVR, self-service options, and integrated with smart routing functionality and unified communications capabilities, RingCentral Contact Center helps optimize staff scheduling, improves call center efficiencies, and increases customer satisfaction. RingCentral Contact Center’s industry-leading tools enable customers to connect more quickly and easily with the agent who can best handle their needs. The platform offers various third-party integrations that include Google, Salesforce, Zendesk, Box, and other popular CRMs. With RingCentral Contact Center, users can choose their preferred mode of communicating with the company, such as chat, SMS, social media, voice, and more.

Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations.

Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day. Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize your most critical customer service processes. You don’t have to take our word for it. Read, listen, and watch how our customers make their customers happy. Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform. Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace.

Intelligently route calls to the right employee and provide self-service options to customers. Let employees work remotely while giving managers visibility into productivity with the cloud platform. Easily manage every way customers want to talk to you through voice, chat, SMS, and email. Drive more productivity and better customer experiences with Contact Center integrated in Unite. Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff. Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more. Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities. Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.

#1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Simplify the complexity of managing your on-premises communications systems with Fuze. Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for enterprises with a wide-range global footprint. With more than 10 years of experience working with customers around the globe, we can provide a roadmap to ensure you get full value out of your Fuze deployment. The all-in-one application that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization. Modernize your communications with the #1 global cloud platform for unified voice, HD video calling and conferencing, integrated chatting, content sharing, and contact center.

A great customer service experience is seamless, with the native intelligence to route customer enquiries to the right answer or person, regardless of channel. Telia ACE is a platform designed for seamless customer interaction and smart conversations. Its built-in intelligence steers the customer quickly to an answer, or to a person with the right knowledge, and keeps your staff one step ahead in every contact. Get an overview of Telia ACE and learn about our collaboration with the Google Contact Center Artificial Intelligence Cloud on Google's 'Morning Coffee' program. You’ll find all the features you need for effective online customer service – from smart FAQ and chatbots to live video. And it’s as simple as it is efficient. Our chatbot can resolve many common customer issues on its own. But if needed, it can forward the call to an agent. The conversation continues seamlessly in the same window, and the customer's question will not be lost.

TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Control all call center communication channels in one place. Provide your agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference. Equipped with the right tools, your call center can confidently tackle all compliance regulations. Keeping your call center and your customers’ sensitive information safe is of the utmost importance. Following compliance regulations such as TCPA, HIPAA, and FDCPA is made possible by automating and streamlining proper call center practices. Data without the proper protection may lead you to difficult hurdles down the road.

Software as a Service (SaaS) or cloud-based call center solutions are a fundamental shift from premises-based systems—for the better. The Castel Call Center as a Service subscription-based business model relies on innovative technology to deliver seamless call center communications so agents can quickly and efficiently focus on their customer interactions. With our cloud-based solution, your business has the advantage of a state-of-the art call center that is scalable and reliable without the installation, management, maintenance and capital hardware or software expenditures of an on-premises platform. Castel consolidates all your inbound and outbound workflow processes and Castel applications into a single portal—accessed with a single link.

Realize the benefits of contact center, IVR, speech recognition, call recording, unified communications, outbound dialing without replacing your existing telephony platform. The Ctalk contact centre system 'wraps around' your existing PBX seamlessly adding features or more capacity. That's why you don't have to rip and replace. Effectively handle more calls and contacts with the same or reduced resources. Significantly reduce your support costs and dependency on I.T. by empowering multiple administrators with on the fly call management. Dramatically Increase first contact resolution. Know who is calling and why, then route to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling.

Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more.

Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow.

Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. Outside of CenterMaster’s standard or canned reports, AcuCall’s Reporting Services provide you the data you need to drive results. We understand the importance of timely and accurate data to measure performance and adjust business processes. Route inbound calls to skilled agents across the globe through the CenterMaster cloud. Whether you have one location, multiple locations, or virtual agents CenterMaster will connect customers to the right department and agent creating positive customer experiences. AcuCall’s Professional Services team can facilitate integrations with third-party applications and tools so agents can seamlessly navigate workflows to effectively and efficiently serve customers.

Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs.

From startups to enterprises, companies worldwide rely on Telzio for mission-critical phone services. Easy to deploy, manage, and scale. Telzio Call Flows will have you up and running with a complete business phone system in 5 minutes. Our interface gives you complete control so you don't have to call a tech to make a change to your phone system. It's so easy, you can do it yourself. Expect great customer service from our team, dedicated specialists who know your account, and fast response times you can count on.

Anywhere365 was founded on the belief that anyone within a business can be a Contact Center. So, we built Anywhere365 Unified Contact Center for Skype for Business and Microsoft Teams. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational efficiency. The vision of Anywhere365 is to reduce all unnecessary dialogues. Our Unified Contact Center solution was born from a vision we’ve had for many years. Offering a solution in which the right information reaches the right person at the right time, no matter what the location is. From our Consultancy and Professional Services branch, but especially as developers of smart software applications, we have created solutions for many organizations. The Unified Contact Center for Microsoft Teams and Skype for Business represents the next step for us.

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.

Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.

Setup a full-fledged contact center from scratch in hours. Add cloud capabilities while keeping your on-prem hardware. Migrate from legacy to cloud overnight. At Ozonetel, we connect you with product experts who will deeply understand your requirements before recommending a solution that perfectly matches your business goals. Cost-effectively unify and automate digital and voice channels. Top rated dialers to accelerate inbound lead management & outbound campaigns. Setup a complete call management system in 24 hours or less. Comprehensive inbound, outbound, and blended call center solutions. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers. We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart.

Teloz cloud contact center allows employees, customers, and other integrations to all work together on one system, and also improve your company’s productivity and efficiency. Strengthen your company by consolidating all of your critical communications into a single platform. Behold one of the most powerful cloud phone systems on the globe. With a cooperative contact center, you can provide seamless consumer and operator experiences. Discover chances with industry-leading data and include the apps your teams require. With calling features that expand and assist your business, you can provide the experience your consumers demand. Enhance the value of your voice solution with intelligent routing, workforce performance analysis, connections, and other features that enrich the interaction and satisfy your customer's Teloz cloud contact center. We know the enormous consequences your company is facing.

When customers and members need real help, they call to talk to a live person. IQService is the solution community banks and credit unions use to automate, track, and document customer interactions from the contact center and the branch. IQService is a memory resident toolbar that provides access to each feature within one or two mouse clicks. Our customers tell us this software is super easy to use. While non-intrusive to the calling process, it helps contact center and branch associates quickly get answers to complex customer questions. Want to see a consolidated view of customer balances, services and the overall relationship, NO Clicks. It is right on the toolbar. IQService raises the bar by providing core banking system integration. Maybe you are using Fiserv, Jack Henry, FIS, Finastra, or other core banking systems. IQService integrates with the core banking application and automates the call research process while at the same time documenting every inbound call.

Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.

Clarity Connect was developed exclusively for and is native to Skype for Business. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect does not duplicate or complicate Skype for Business’ infrastructure or call control, has access to its unified communications and collaboration functionality, and retains Skype for Business’ excellent voice quality and reliability. Clarity Connect is cloud-managed, so you can deploy a contact center for the on-premises installation of Skype for Business. Best of all, there’s no need for additional on-premises infrastructure or additional software clients, reducing costs, and improving efficiency. Clarity Connect, by Perficient, scales to meet the challenging demands of geo-distributed contact centers without the need for cost-prohibitive hardware or dedicated operational staff.

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.

Unify communications and contact center solutions into a single, optimized, remote-friendly experience. Deploy with minimal onboarding time. Integrate with your existing communication, productivity, and workflow applications. Low code / no-code interface makes data easy to query, export and automate. Measure and record service interactions the same way on every channel. We’re built for custom data reporting and analytics, measuring your ROI from day one. Deliver superior customer experiences through AI-supported decision-making and automated workflows. Foster agent engagement and agent development with timely, data-driven self-coaching and built in performance management. Gain efficiencies and insights across your organization with our modern interface. We scale quickly to meet spikes in demand – which means you can too. Join our network of experts transforming the future of call center technology.

Collaborate with colleagues. Engage with customers. Any channel. Any device. Anywhere. Telephony, PBX, messaging, meetings, and contact center in one simple platform. Reach out and engage with customers and colleagues. Empower your workforce with the right tools. One app for both customer engagement and collaboration with colleagues. Agents can work remotely without compromising a great customer experience. Get work done with one simple app for calling, messaging and meetings. Avoid distractions and collaborate in real-time. Use smart features to let colleagues know when you're available, and when you're not. Stay connected, stay productive. Fixed and mobile telephony, and PBX. All your voice communication needs in one place. Any device, any platform. Regardless of where a call happens - over cellular, PSTN or the internet - the experience and features are the same.

Discover a complete, compliant communications solution bridging voice, video, chat and SMS. Increase efficiency, provide unparalleled Cloud Contact Centre as a Service, and deliver a seamless digital customer experience from a single Contact Centre as a Service (CCaaS) solution. Every channel and function you need, available from a single secure Cloud platform. Intuitively integrate Microsoft Dynamics and Dynamics Phone integrations for a full Teams Contact Centre experience. Send and receive communications quickly, autonomously and in bulk. Connect to all your comms and CRM solutions from any connection, at any time. Text, telephone or video call; switch between channels quickly and easily. GDPR, PCI DSS MiFID II and more. Solgari abides by all data and security regulations. Upgrade to an all-channel Cloud contact center with automated, voice-activated quality of life improvements.

Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center. Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys. Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, and more.

wolkvox is a cloud-based call center management software that helps businesses streamline communications across numerous web chat applications and social media channels such as Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. Organizations can manage interactions using video calls, landline, mobile devices, SMS, email and more. wolkvox enables enterprises to create and monitor multiple customer categories, record and analyze client interactions and generate reports to track the performance of campaigns and agents. It offers a variety of features including a drag-and-drop interface, simultaneous calling, Artificial Intelligence (AI)-enabled speech analytics, gamification, and more. Additionally, administrators can use the predictive dialer to establish custom rules for virtual agents, call routing and messages and design templates for email and SMS campaigns. wolkvox supports integration with various third-party ERP, business intelligence, CRM, and information systems.

The single routing application you need to handle all interactions and channels across the contact center's operations. Manage voice, live chat, email, social media and SMS interactions through not seven, five or three, but one solution. Avoid having different agents managing the same customer on different channels, working on the same issue, and providing two different answers! The contact center and every single touchpoint is joined together. Your agents will effortlessly move between channels, while your customers will not even notice a 1% change in service quality across platforms. Allow customers to state their demands in plain language to the system without using a touch-tone menu. Let us help you build a self-service IVR system that wows your customers. With a single dashboard, access information in real-time, as well as historical metrics across every channel and customer service requests.

Promote your brand thanks to Aheeva’s white-labeling and create new revenue streams by offering your own cloud-based contact center platform while powering it using Aheeva’s innovative and proven technology. Deliver better Customer Experience and nurture the fidelity of your customers by offering them the possibility to contact you using their favorite means of communication whether it be by phone, email, chat, or social media. Host multiple clients in the same installation while insuring a strict separation between their data. A performant queueing mechanism ensures the distribution of interaction, whether calls, email, SMS, or social, to the qualified agent. Connect customers to the agents that are the most qualified to provide the best customer experience. All administrator and agent applications are available via a modern and appealing web-based interface.

Synthesys by Noetica is a contact center agent desktop orchestration and workflow engine that promises to help contact centers do more with less. Synthesys offers omni-channel capabilities, visual call scripting, unified agent desktop, campaign management, and tactical CRM tools. The platform is also highly scalable, resilient, and reliable.

Voxtelesys is a "Preferred Carrier" for multiple PBX and Dialer vendors. We support what we sell with an in-house staff of software and hardware engineers. We are custom coding new applications every day to advance connectivity to Voxtelesys services. Once you experience how Voxtelesys supports customers, you will know that your decision to partner with Voxtelesys is a great decision! We answer the phone and we take care of business. Voxtelesys provides scalable IP Communications services for contact centers and businesses of every size. Our High Capacity SIP Trunking with next generation routing supports contact centers from 4 lines to 4,000 lines and more. Our carrier-grade SIP termination services are fully redundant with 99.999% (five-nine) reliability, and offer an unparalleled level of integration power with your network infrastructure and dialer platforms. Based on the G711-ULAW/ALAW and G729 codecs, our SIP service delivers the best call quality available today.

Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place. Unique in offering enterprise organizations the ability to select their cloud service provider of choice and deploy in a multi or single-tenant environment. Includes a rich set of APIs to support business system and third-party integrations, including dashboard widgets and leading CRM systems. Scales to meet the needs of large organizations and delivers proven, best-of-breed CX and WEM capabilities to help companies build lifetime customer loyalty.

Your Business. Connected. UCaaS Platform for the Future. Unified Communications as a Service (UCaaS) allows you to communicate across all of your devices, no matter where you are located. Since the UniVoxx Platform is cloud-hosted, if your office loses power, your phones will still remain active. Your business can utilize our mobile phone application to make and receive calls, eliminating the business interruption. Companies can have as little as 1 or as many as 100,000 extensions connected to multiple locations without difficulty. End-to-end encryption of all data so only the users communicating can read the messages. Powered by multiple enterprise-grade data centers. 99.99% uptime, guaranteed! Seamless integrations that allow instantaneous data feeds between multiple applications. This increases business efficiencies and drives quantitative corporate decisions.

Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.

VT Writer is the one-click plain language solution for content writers: - Simplify your copy. - Identify readability issues as you type. - Improve the quality of your communications. VisibleThread improves the efficiency, clarity and compliance of RFPs, contracts and mission-critical business writing with quantifiable metrics. VT Writer supports teams by allowing them to self-score critical documentation and text in one click. VT Insights measures quality improvement across all organization assets, both offline and online. Improving the clarity of your communications drives a stronger customer experience, achieves call center savings and builds customer trust.

Introducing CoreNexa: A transformative UCaaS platform and business model driving channel success, and delivering rich and comprehensive end-user experiences! CoreNexa improves the productivity and capabilities for all end users with a powerful Unified Communications Client and fully integrated mobile application, a class-leading omni-channel Contact Center and proven administration platform. By exceeding end users’ expectations, CoreNexaTM will empower you to be more successful than ever before while maintaining your core ability to sell, deliver, manage, and invoice. CoreNexaTM grew from a steadfast dedication to providing our Channel Partners with a platform that enables exceptional success in building a strong cloud communications business. After spending more than a decade developing the most competitive model for Partners to sell, deliver, manage, and invoice for cloud communications services, we’re devoting focus to the rich end user experiences your customers expect.

Turning your customer interactions into friction-free conversations. Adding AI to your customer experience without weakening the human touch needs a special kind of expertise, the expertise that we, at Sensiple have carefully sharpened over two decades in the customer experience domain. Sensiple's ConverSense harnesses our contact center expertise and the superior AI capabilities of robust cloud infrastructure like Google Cloud Platform or Amazon Web Services to give your agents a strong framework to generate rewarding customer experiences. ConverSense brings everything your agents need into a unified, easy-to-use platform. It helps you achieve your highest customer experience goals with surprisingly less effort from your agents, supervisors, and most importantly, your customers. Today’s digital-savvy customers expect personalized, effortless customer experiences every time they interact with your business. Keep them happy and close by being available across all channels.

DaVinci is an interaction orchestration platform enabling the building and deployment of agent and customer experiences. DaVinci is made up of two primary layers: Experience Orchestration: DaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience. Deployment Orchestration: Through infrastructure services like identity and access management, and data management with day 1 data protection DaVinci simplifies and accelerates deployments of interaction management solutions. DaVinci doesn’t process or maintain any customer information in the cloud and follows secure communication protocols (HTTPS/SSL and AES-256).

Give call center agents and admins the tools they need to deliver service excellence – first time, every time. Intrado Cloud Contact Center (formerly West Cloud Contact), is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony. As a cloud-based service, there’s no need to purchase, upgrade and maintain complex on-premises systems and disaster recovery is built in without any extra expense or hardware requirements. You can nimbly handle unpredictable or seasonal call volumes, outmaneuvering your competition and delighting customers. Cloud Contact eases the load on helpdesk and support staff, and you can easily accommodate distributed contact centers, incorporating both facilities-based and home workers – all with full access to centralized management and reporting.

About NobelBiz: With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service. About NobelBiz OMNI+: NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. This all-encompassing software features extensive channel integrations and CRM compatibility, crafted for seamless remote work. It stands as a user-friendly, inclusive solution for diverse omnichannel contact center requirements. About NobelBiz Voice Carrier Network: As a leading VoIP provider, NobelBiz Voice Carrier Network is distinctively designed for global contact centers. It provides unmatched voice quality and consistent service across its international network.

Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.

Revolutionize your contact center with CallTools— the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time report

Cloud Contact Center is designed for businesses looking to increase call handling capacity, including meeting spikes in call volume such as increased seasonal demand or crisis management. Fast to deploy, easy to add/remove users, and inexpensive compared to on-premise based solutions, our enterprise-grade cloud contact centre is perfect for businesses looking for added flexibility and control in their telephony infrastructure. This is one of the few contact centers that gives users full access through the native Microsoft Teams interface. Cloud Contact Centre from Teleware provides users with an enhanced experience every day.