Audience
Communities seeking a contact center solution for Skype for business
About Clarity Connect
Clarity Connect was developed exclusively for and is native to Skype for Business. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect does not duplicate or complicate Skype for Business’ infrastructure or call control, has access to its unified communications and collaboration functionality, and retains Skype for Business’ excellent voice quality and reliability. Clarity Connect is cloud-managed, so you can deploy a contact center for the on-premises installation of Skype for Business. Best of all, there’s no need for additional on-premises infrastructure or additional software clients, reducing costs, and improving efficiency. Clarity Connect, by Perficient, scales to meet the challenging demands of geo-distributed contact centers without the need for cost-prohibitive hardware or dedicated operational staff.
Other Popular Alternatives & Related Software
Anywhere365
Anywhere365 was founded on the belief that anyone within a business can be a Contact Center. So, we built Anywhere365 Unified Contact Center for Skype for Business and Microsoft Teams. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational efficiency. The vision of Anywhere365 is to reduce all unnecessary dialogues. Our Unified Contact Center solution was born from a vision we’ve had for many years. Offering a solution in which the right information reaches the right person at the right time, no matter what the location is. From our Consultancy and Professional Services branch, but especially as developers of smart software applications, we have created solutions for many organizations. The Unified Contact Center for Microsoft Teams and Skype for Business represents the next step for us.
Learn more
SkyHistory
SkyHistory is a chat history manager for Skype that enables you to store and manage conversations, filter chats, and search through saved conversations according to the date. With the help of SkyHistory, you go through Skype chat history quickly and easily by means of search and filter application. Additional functions allow you to export Skype chat history to Excel CSV. Bookmark option keeps the most valuable and important messages around. Exports Skype history and categorizes the chats with the help of inbuilt calendar according to the date, the month and the year. Organizes a single database to store Skype message history for all Skype clients you have. Makes important Skype messages be readily available. Add a bookmark and get the needed chat line in a blink of a second. SkyHistory is one of the most efficient Skype chat history viewers. The functionality provided by the free version of SkyHistory implies searching through Skype chats chronologically and by Skype username.
Learn more
PrettyMay Call Recorder
TalkHelper Call Recorder for Skype is a well-designed, reliable utility to record your Skype calls in high quality on Windows. Besides, it allows you to save and manage your Skype voicemails and video messages easily, that’s why it has been a Must-have Skype addon for Personal and/or Business use. It offers 7 days FREE trial with NO functional limitations. With TalkHelper’s Skype call recorder, you are able to record Skype video calls as well as screen shares smoothly and professionally, stores in AVI files with XVID codec supported. Unlike other Skype recorders which are actually screen saver, TalkHelper records *inside* into Skype, makes sure every video frame during a Skype video call can be captured and saved, no matter the video is in a normal window, full screen or a floating window. With TalkHelper Skype recorder, saving Skype video messages and voicemails becomes a simple mission, with one click, Skype voicemails and video messages will be saved in media files.
Learn more
IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
Learn more
Pricing
Free Version:
Free Version available.
Integrations
Company Information
Perficient
Founded: 1994
United States
www.perficient.com/what-we-do/platforms-and-technology/clarity-connect
Videos and Screen Captures
Other Useful Business Software
MongoDB Atlas runs apps anywhere
MongoDB Atlas gives you the freedom to build and run modern applications anywhere—across AWS, Azure, and Google Cloud. With global availability in over 115 regions, Atlas lets you deploy close to your users, meet compliance needs, and scale with confidence across any geography.
Product Details
Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Webinars
Live Online
In Person
Support
Phone Support
24/7 Live Support
Clarity Connect Frequently Asked Questions
Clarity Connect Product Features
Call Center
Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Scripting
Campaign Management
Database
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
