Audience

Communities seeking a contact center solution for Skype for business

About Clarity Connect

Clarity Connect was developed exclusively for and is native to Skype for Business. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect does not duplicate or complicate Skype for Business’ infrastructure or call control, has access to its unified communications and collaboration functionality, and retains Skype for Business’ excellent voice quality and reliability. Clarity Connect is cloud-managed, so you can deploy a contact center for the on-premises installation of Skype for Business. Best of all, there’s no need for additional on-premises infrastructure or additional software clients, reducing costs, and improving efficiency. Clarity Connect, by Perficient, scales to meet the challenging demands of geo-distributed contact centers without the need for cost-prohibitive hardware or dedicated operational staff.

Pricing

Free Version:
Free Version available.

Integrations

Ratings/Reviews

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Company Information

Perficient
Founded: 1994
United States
www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Videos and Screen Captures

Clarity Connect Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Webinars
Live Online
In Person
Support
Phone Support
24/7 Live Support

Clarity Connect Frequently Asked Questions

Q: What kinds of users and organization types does Clarity Connect work with?
Q: What languages does Clarity Connect support in their product?
Q: What kind of support options does Clarity Connect offer?
Q: What other applications or services does Clarity Connect integrate with?
Q: What type of training does Clarity Connect provide?

Clarity Connect Product Features

Call Center

Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Scripting
Campaign Management
Database
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management