Audience
Organizations of all sizes
About Ctalk
Realize the benefits of contact center, IVR, speech recognition, call recording, unified communications, outbound dialing without replacing your existing telephony platform. The Ctalk contact centre system 'wraps around' your existing PBX seamlessly adding features or more capacity. That's why you don't have to rip and replace. Effectively handle more calls and contacts with the same or reduced resources. Significantly reduce your support costs and dependency on I.T. by empowering multiple administrators with on the fly call management. Dramatically Increase first contact resolution. Know who is calling and why, then route to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling.
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Integrations
No integrations listed.
Company Information
Ctalk
Founded: 2009
United Kingdom
www.ctalk.co.uk
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Ctalk Product Features
IVR
Call Center
Call Recording
Text to Speech
Voice Customization
Call Logging
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Voice Mail
