Audience
Organizations of all sizes
About Ctalk
Realize the benefits of contact center, IVR, speech recognition, call recording, unified communications, outbound dialing without replacing your existing telephony platform. The Ctalk contact centre system 'wraps around' your existing PBX seamlessly adding features or more capacity. That's why you don't have to rip and replace. Effectively handle more calls and contacts with the same or reduced resources. Significantly reduce your support costs and dependency on I.T. by empowering multiple administrators with on the fly call management. Dramatically Increase first contact resolution. Know who is calling and why, then route to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling.
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Integrations
No integrations listed.
Company Information
Ctalk
Founded: 2009
United Kingdom
www.ctalk.co.uk
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Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Ctalk Product Features
IVR
Call Center
Supported
Call Recording
Supported
Text to Speech
Supported
Voice Customization
Supported
Call Logging
Not Supported
Call Routing
Not Supported
Multiple Scripts
Not Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Voice Mail
Not Supported
