Audience
Companies searching for an end-to-end automated SaaS contact center platform
About RapportCMS
RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before.
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Integrations
No integrations listed.
Company Information
Unity4
Australia
www.unity4.com/rapport-cms/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Support
Phone Support
Online
RapportCMS Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Escalation Management
Not Supported
Progressive Dialer
Not Supported
Call Recording
On-Demand Recording
Supported
Archiving
Not Supported
Call Sharing
Not Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
Instant Retrieval
Not Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Speech Analytics
Automatic Transcription
Supported
Call Center Management
Supported
Call Recording
Supported
Customer Experience Management
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Sentiment Analysis
Supported
Surveys & Feedback
Supported
Data Security
Not Supported
Self-Service Search
Not Supported
Speech Recognition
Automatic Transcription
Supported
Concatenated Speech
Supported
Multi-Languages
Supported
Speech-to-Text Analysis
Supported
Voice Recognition
Supported
Audio Capture
Not Supported
Automatic Form Fill
Not Supported
Call Analysis
Not Supported
Continuous Speech
Not Supported
Customizable Macros
Not Supported
Specialty Vocabularies
Not Supported
Variable Frequency
Not Supported
Telephony
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
IVR / Voice Recognition
Supported
Predictive Dialer
Supported
Inbound Reporting
Not Supported
Outbound Reporting
Not Supported
Telemarketing Management
Not Supported
VoIP
Not Supported
Voice & Data Integration
Not Supported
