Audience
Companies searching for an end-to-end automated SaaS contact center platform
About RapportCMS
RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before.
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Integrations
No integrations listed.
Company Information
Unity4
Australia
www.unity4.com/rapport-cms/
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Product Details
Platforms Supported
Cloud
Support
Phone Support
Online
RapportCMS Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
Escalation Management
Progressive Dialer
Call Recording
On-Demand Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Natural Language Processing
Predictive Analytics
Sentiment Analysis
Surveys & Feedback
Data Security
Self-Service Search
Speech Recognition
Automatic Transcription
Concatenated Speech
Multi-Languages
Speech-to-Text Analysis
Voice Recognition
Audio Capture
Automatic Form Fill
Call Analysis
Continuous Speech
Customizable Macros
Specialty Vocabularies
Variable Frequency
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Predictive Dialer
Inbound Reporting
Outbound Reporting
Telemarketing Management
VoIP
Voice & Data Integration