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Audience

Enterprise organizations

About Fuze

#1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Simplify the complexity of managing your on-premises communications systems with Fuze. Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for enterprises with a wide-range global footprint. With more than 10 years of experience working with customers around the globe, we can provide a roadmap to ensure you get full value out of your Fuze deployment. The all-in-one application that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization. Modernize your communications with the #1 global cloud platform for unified voice, HD video calling and conferencing, integrated chatting, content sharing, and contact center.

Pricing

Starting Price:
$20 per user per month

Integrations

Ratings/Reviews - 7 User Reviews

Overall 4.3 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.7 / 5
support 4.7 / 5

Company Information

Fuze
Founded: 2006
United States
www.fuze.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Online

Fuze Frequently Asked Questions

Q: What kinds of users and organization types does Fuze work with?
Q: What languages does Fuze support in their product?
Q: What other applications or services does Fuze integrate with?
Q: What type of training does Fuze provide?
Q: How much does Fuze cost?

Fuze Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Cloud Communication Platform

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
IVR / Voice Recognition Not Supported

Meeting

Attendee Management Supported
Scheduling Supported
Action Item Tracking Not Supported
Agenda Management Not Supported
Board Meetings Not Supported
Committee Meetings Not Supported
Internal Meetings Not Supported
Invitation Management Not Supported
Legislative Meetings Not Supported
Materials Management Not Supported
Meeting Feedback Not Supported
Meeting Preparation Tools Not Supported
Meeting Room Booking Not Supported
Minutes Management Not Supported
Post-Meeting Tools Not Supported
Travel Management Not Supported
Voting Management Not Supported

Team Communication

Audio Calls Supported
Calendar Management Supported
Chat / Messaging Supported
File Sharing Supported
Mobile Access Supported
Search Supported
Video Conferencing Supported
Activity / News Feed Not Supported
Discussion Threads Not Supported
Push Notifications Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported

Unified Communications

Audio / Video Conferencing Supported
Call Recording Supported
Chat / Messaging Supported
Fax Management Supported
Voice Mail Supported
Calendar Management Not Supported
Call Routing Not Supported
File Sharing Not Supported
Mobile Access Not Supported
Multi-User Collaboration Not Supported

Video Conferencing

Presentation Streaming Supported
Presentation Tools Supported
Real-Time Chat Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Electronic Hand Raising Not Supported
Mobile Access Not Supported
On-Demand Webcasting Not Supported
Private Chat Not Supported
Record & Playback Ability Not Supported
Whiteboard Not Supported

Web Conferencing

Presentation Streaming Supported
Presentation Tools Supported
Real-Time Chat Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Electronic Hand Raising Not Supported
Mobile Access Not Supported
On-Demand Webcasting Not Supported
Private Chat Not Supported
Record & Playback Ability Not Supported
Whiteboard Not Supported

Fuze Verified User Reviews

Write a Review
  • A Fuze User
    Product application specialist
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple Team Collaboration tool"

    Edited 2022-11-07

    Pros: It has a beautiful and appealing interface. Fuze has also mobile support which assures you can get in touch with coworkers anytime. Easy to host video meetings. File sharing works superbly.

    Cons: It has less number of features when compare with its competitor Slack. They offer more integration and collaboration options.

    Overall: Fuze is an outstanding platform. It provides a centralized platform to collaborate with coworkers. Fuze also has the capability of integration. It supports most CRM and shares useful information on its home screen.

    Read More...
  • Rash D.
    Analyst
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Fantastic FUZE"

    Posted 2021-06-22

    Pros: One of a great and competitive software in the market now. I like this tool for corporate use. Best for instant messaging and video/audio calls. Easy to set up a call or meeting.

    Cons: I had issues with refreshing resetting status. But got fixed after connecting with support.

    Overall: Best conference calls experience.(Superb Audio and Video quality)
    Cost effective.
    Easy to install/ setup

    Read More...
  • D K.
    User Analyst
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best in the market"

    Posted 2021-06-17

    Pros: I have been using it for 4yrs. Amazing tool for calls, meeting and video conference's. Best for office use.

    Cons: Connectivity is the concern. Initially I had issues with connectivity. But it got fixed after connecting with their customer care.

    Overall: Overall experience is great. Easy to operate, Using it for calls, meeting and video conference's. Thanks to Fuze team for great software.

    Read More...
  • Andrea N.
    Executive Assistant
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 10,000 - 19,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Leave face-to-face meetings behind and adapt videoconferencing with Fuze"

    Posted 2021-03-30

    Pros: The application combines an implementation of different communication tools through conferences with one or more people. It provides several options for contact through video and audio conferences. It also manages a section for managing private and group chats where you can share various files.

    Cons: As disadvantages we determined the limitations in terms of access to an extension for mobile devices, its tools can only be used for desktop devices. Similarly, we do not have functions to manage a project calendar creation with this application.

    Overall: It is a good alternative for organizations that want to digitize and automate meetings through videoconferencing or group calls for a complete and effective reception of information. Although it provides many tools in that specialty, the application has certain limitations is to manage agendas and keep records of meetings.

    Read More...
  • A Fuze User
    Manager of Organizational Development
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helps to increase workflow"

    Posted 2020-10-16

    Pros: It's a good tool to make meetings and group communication with business project teams. The paid plans are cost-effective. We had a good experience with its meeting service. The user Interface is easy to navigate.

    Cons: Call quality issues when connected to an open network.

    Overall: Overall, Fuze is an absolutely incredible tool to make the workforce strong and effective. It allows us to communicate with the business team from anyplace. Fuze also allows us to make a video meeting on the same platform.

    Read More...
  • A Fuze User
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Productive and powerful communication tool"

    Posted 2020-08-29

    Pros: Fuze offers an excellent tool to make communicate with teams easily. Cross-platform app availability. Instant collaboration using intuitive chat and calls. Easy to use and great user interface.

    Cons: It worked great for me. Nothing to share about cons.

    Overall: Fuze is the ultimate solution for team communication for the best collaboration. It offers powerful cloud meetings, calls and texts to connect with the team. It works very smooth with great integration. I highly recommend this tool.

    Read More...
  • Ramesh S.
    Senior Technical Support
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Packed with all communication solutions "

    Posted 2020-06-26

    Pros: #1- Fuze is the best alternate of physically wired calling.
    #2- It offers us very high standard VoIP calling.
    #3- It can also be used as business purposes as well as client solutions.

    Cons: #1- Fuze mobile version is unreliable and functionally usage should be improved, because most of the client contact us from mobile version.

    Overall: Fuze is a very handy communication software. My whole organization sifted to Fuze service. It's the best solution for online VoIP calling and getting rid of physically unreliable wired connections. It offers high standard Voice and Video conferencing.

    Read More...
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