3CX vs. Fuze Comparison


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About 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.		About #1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Simplify the complexity of managing your on-premises communications systems with Fuze. Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for enterprises with a wide-range global footprint. With more than 10 years of experience working with customers around the globe, we can provide a roadmap to ensure you get full value out of your Fuze deployment. The all-in-one application that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization. Modernize your communications with the #1 global cloud platform for unified voice, HD video calling and conferencing, integrated chatting, content sharing, and contact center.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies of all sizes in all industries that need an open standards IP PBX		Audience Enterprise organizations
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing Free for up to 10 users 3CX Pricing is based on your needs. 3CX FREE is free forever for up to 10 users. 3CX SMB is our low cost solution for up to 20 users. All other 3CX subscriptions are based on the number of simultaneous calls and not the number of extensions/users. This makes 3CX pricing much more competitive. Enter the number of users you have and we will automatically calculate the 3CX license size your company needs. Free Version Supported Free Trial Not Supported		Pricing $20 per user per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.7 / 5 support 4.3 / 5 Read all reviews		Reviews/Ratings Overall 4.3 / 5 ease 4.9 / 5 features 4.6 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
Pros from Real Users Pros Easy to use and great features. The value for money is great. Support Linux and Windows. And great support team. 3CX is very easy to use, for both the end user and the admin. Loaded with great features. The pricing structure is very affordable and more than competitive with other solutions out there. They are constantly adding updates and new features or improving on the ones they already had. Easy to use. Reliable. Fast. Features are unreal. Set it and forget it. Chat features through a website. Texting to land lines is awesome. It goes on and on. Flexible platform, user friendly, excellent support, moderate pricing, versions just keep getting better. Incredibly user friendly with standard features normally hidden behind paywalls or add-on modules. Ability to allow users to manage their own extension settings and desk phone(s) to their liking along with time of day rules and routing allow admins to focus on the running of the system instead of the headaches of user management. Small offices can get started with NO licensing costs! But, even so, the cost of licensing for larger systems is very reasonable when you break it down 'per phone'. 3CX incorporates every feature you'd need to provide to businesses a way to facilitate a fantastic customer experience. We love the call queues so that customers don't have to endlessly hunt for an employee. The advanced database integration is mostly unheard of these days. Easy phone and trunk configuration make it a breeze to rollout. Easy to manage. Lot's of administrative tasks are automated like renewing SSL certs. Flexible for most businesses. Never pay per extension. Most innovative IP-PBX around. Scales up & down - easy to install & maintain. Answer calls from anywhere. Audio/video calls from you mobile. All these feature for a meagre annual license price. Easy to configure and manage. Stability is key and 3CX doesn't fall short. SBC management and configuration is a breeze, people without knowledge can build their PBX easy.		Pros & Cons from Real Users Pros It has a beautiful and appealing interface. Fuze has also mobile support which assures you can get in touch with coworkers anytime. Easy to host video meetings. File sharing works superbly. One of a great and competitive software in the market now. I like this tool for corporate use. Best for instant messaging and video/audio calls. Easy to set up a call or meeting. I have been using it for 4yrs. Amazing tool for calls, meeting and video conference's. Best for office use. The application combines an implementation of different communication tools through conferences with one or more people. It provides several options for contact through video and audio conferences. It also manages a section for managing private and group chats where you can share various files. It's a good tool to make meetings and group communication with business project teams. The paid plans are cost-effective. We had a good experience with its meeting service. The user Interface is easy to navigate. Cons It has less number of features when compare with its competitor Slack. They offer more integration and collaboration options. I had issues with refreshing resetting status. But got fixed after connecting with support. Connectivity is the concern. Initially I had issues with connectivity. But it got fixed after connecting with their customer care. As disadvantages we determined the limitations in terms of access to an extension for mobile devices, its tools can only be used for desktop devices. Similarly, we do not have functions to manage a project calendar creation with this application. Call quality issues when connected to an open network.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information 3CX Founded: 2005 United States www.3cx.com		Company Information Fuze Founded: 2006 United States www.fuze.com
Alternatives PBXware Bicom Systems		Alternatives Verizon UCCaaS Verizon Media
Yeastar P-Series PBX System Yeastar		RingCentral RingEX RingCentral
Squaretalk		Intermedia Unite Intermedia
Thirdlane		Dialpad Connect Dialpad
Ringover View All		Sococo View All
Categories Business Phone Systems Supported Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported Cloud Communication Platform Supported Cloud PBX Supported Fax Server Supported Live Chat Supported PBX Supported Softphone Supported Telephony Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported		Categories Call Center Supported Call Center Infrastructure (CCI) Supported Cloud Communication Platform Supported Meeting Supported Team Communication Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported
Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported IVR / Voice Recognition Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported Web Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Not Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported Fax Server Features Archiving & Retention Not Supported Automated Routing Supported Delivery Management Not Supported Email to Fax Not Supported Fax to Email Supported FoIP Supported Whitelisting / Blacklisting Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Not Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Not Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported		Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported IVR / Voice Recognition Not Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Supported File Sharing Not Supported Mobile Access Not Supported Multi-User Collaboration Not Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Not Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Web Conferencing Features Electronic Hand Raising Not Supported Mobile Access Not Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Show More Features Meeting Features Action Item Tracking Not Supported Agenda Management Not Supported Attendee Management Supported Board Meetings Not Supported Committee Meetings Not Supported Internal Meetings Not Supported Invitation Management Not Supported Legislative Meetings Not Supported Materials Management Not Supported Meeting Feedback Not Supported Meeting Preparation Tools Not Supported Meeting Room Booking Not Supported Minutes Management Not Supported Post-Meeting Tools Not Supported Scheduling Supported Travel Management Not Supported Voting Management Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Not Supported File Sharing Supported Mobile Access Supported Push Notifications Not Supported Search Supported Surveys & Feedback Not Supported Task Management Not Supported Video Conferencing Supported
Integrations Google Contacts Supported HubSpot CRM Supported HubSpot Customer Platform Supported Microsoft 365 Supported Microsoft Dynamics 365 Supported Microsoft Outlook Supported Microsoft Teams Supported Salesforce Supported Zendesk Supported Zoho CRM Supported Active Directory Not Supported Flip Supported Junos Traffic Vision Not Supported Leexi Supported Ping Identity Not Supported Vibe Interactive Whiteboard Supported VoiceOps Not Supported eFront Not Supported eWay-CRM Supported thinQ Supported Show More Integrations View All 71 Integrations		Integrations Google Contacts Supported HubSpot CRM Supported HubSpot Customer Platform Supported Microsoft 365 Supported Microsoft Dynamics 365 Supported Microsoft Outlook Supported Microsoft Teams Supported Salesforce Supported Zendesk Supported Zoho CRM Supported Active Directory Supported Flip Not Supported Junos Traffic Vision Supported Leexi Not Supported Ping Identity Supported Vibe Interactive Whiteboard Not Supported VoiceOps Supported eFront Supported eWay-CRM Not Supported thinQ Not Supported Show More Integrations View All 47 Integrations
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