3CX vs. Fuze Comparison


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About 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.		About #1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Simplify the complexity of managing your on-premises communications systems with Fuze. Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for enterprises with a wide-range global footprint. With more than 10 years of experience working with customers around the globe, we can provide a roadmap to ensure you get full value out of your Fuze deployment. The all-in-one application that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization. Modernize your communications with the #1 global cloud platform for unified voice, HD video calling and conferencing, integrated chatting, content sharing, and contact center.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes in all industries that need an open standards IP PBX		Audience Enterprise organizations
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing Free for up to 10 users 3CX Pricing is based on your needs. 3CX FREE is free forever for up to 10 users. 3CX SMB is our low cost solution for up to 20 users. All other 3CX subscriptions are based on the number of simultaneous calls and not the number of extensions/users. This makes 3CX pricing much more competitive. Enter the number of users you have and we will automatically calculate the 3CX license size your company needs. Free Version Free Trial		Pricing $20 per user per month Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.7 / 5 support 4.3 / 5 Read all reviews		Reviews/Ratings Overall 4.3 / 5 ease 4.9 / 5 features 4.6 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
Pros from Real Users Pros Easy to use and great features. The value for money is great. Support Linux and Windows. And great support team. 3CX is very easy to use, for both the end user and the admin. Loaded with great features. The pricing structure is very affordable and more than competitive with other solutions out there. They are constantly adding updates and new features or improving on the ones they already had. Easy to use. Reliable. Fast. Features are unreal. Set it and forget it. Chat features through a website. Texting to land lines is awesome. It goes on and on. Flexible platform, user friendly, excellent support, moderate pricing, versions just keep getting better. Incredibly user friendly with standard features normally hidden behind paywalls or add-on modules. Ability to allow users to manage their own extension settings and desk phone(s) to their liking along with time of day rules and routing allow admins to focus on the running of the system instead of the headaches of user management. Small offices can get started with NO licensing costs! But, even so, the cost of licensing for larger systems is very reasonable when you break it down 'per phone'. 3CX incorporates every feature you'd need to provide to businesses a way to facilitate a fantastic customer experience. We love the call queues so that customers don't have to endlessly hunt for an employee. The advanced database integration is mostly unheard of these days. Easy phone and trunk configuration make it a breeze to rollout. Easy to manage. Lot's of administrative tasks are automated like renewing SSL certs. Flexible for most businesses. Never pay per extension. Most innovative IP-PBX around. Scales up & down - easy to install & maintain. Answer calls from anywhere. Audio/video calls from you mobile. All these feature for a meagre annual license price. Easy to configure and manage. Stability is key and 3CX doesn't fall short. SBC management and configuration is a breeze, people without knowledge can build their PBX easy.		Pros & Cons from Real Users Pros It has a beautiful and appealing interface. Fuze has also mobile support which assures you can get in touch with coworkers anytime. Easy to host video meetings. File sharing works superbly. One of a great and competitive software in the market now. I like this tool for corporate use. Best for instant messaging and video/audio calls. Easy to set up a call or meeting. I have been using it for 4yrs. Amazing tool for calls, meeting and video conference's. Best for office use. The application combines an implementation of different communication tools through conferences with one or more people. It provides several options for contact through video and audio conferences. It also manages a section for managing private and group chats where you can share various files. It's a good tool to make meetings and group communication with business project teams. The paid plans are cost-effective. We had a good experience with its meeting service. The user Interface is easy to navigate. Cons It has less number of features when compare with its competitor Slack. They offer more integration and collaboration options. I had issues with refreshing resetting status. But got fixed after connecting with support. Connectivity is the concern. Initially I had issues with connectivity. But it got fixed after connecting with their customer care. As disadvantages we determined the limitations in terms of access to an extension for mobile devices, its tools can only be used for desktop devices. Similarly, we do not have functions to manage a project calendar creation with this application. Call quality issues when connected to an open network.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information 3CX Founded: 2005 United States www.3cx.com		Company Information Fuze Founded: 2006 United States www.fuze.com
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Categories Business Phone Systems Business VoIP Call Center Call Center Infrastructure (CCI) Cloud Communication Platform Cloud PBX Fax Server Live Chat PBX Softphone Telephony Unified Communications Video Conferencing Web Conferencing		Categories Call Center Call Center Infrastructure (CCI) Cloud Communication Platform Meeting Team Communication UCaaS Unified Communications Video Conferencing Web Conferencing
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Show More Features Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing Fax Server Features Archiving & Retention Automated Routing Delivery Management Email to Fax Fax to Email FoIP Whitelisting / Blacklisting Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Softphone Features Audio / Video Conferencing Call Logging Call Recording Call Transfer Caller Identification Chat / Messaging Contact Management Fax Management Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP		Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Show More Features Meeting Features Action Item Tracking Agenda Management Attendee Management Board Meetings Committee Meetings Internal Meetings Invitation Management Legislative Meetings Materials Management Meeting Feedback Meeting Preparation Tools Meeting Room Booking Minutes Management Post-Meeting Tools Scheduling Travel Management Voting Management Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing
Integrations Google Contacts HubSpot CRM HubSpot Customer Platform Microsoft 365 Microsoft Dynamics 365 Microsoft Outlook Microsoft Teams Salesforce Zendesk Zoho CRM Act! Deep Talk Desktop.com Gong Halo Service Desk Indent Junos Traffic Vision Nutshell SIP Caller ServiceNow Show More Integrations View All 69 Integrations		Integrations Google Contacts HubSpot CRM HubSpot Customer Platform Microsoft 365 Microsoft Dynamics 365 Microsoft Outlook Microsoft Teams Salesforce Zendesk Zoho CRM Act! Deep Talk Desktop.com Gong Halo Service Desk Indent Junos Traffic Vision Nutshell SIP Caller ServiceNow Show More Integrations View All 47 Integrations
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