Audience

Companies that need a cloud Call Center solution

About Castel Cloud

Software as a Service (SaaS) or cloud-based call center solutions are a fundamental shift from premises-based systems—for the better. The Castel Call Center as a Service subscription-based business model relies on innovative technology to deliver seamless call center communications so agents can quickly and efficiently focus on their customer interactions. With our cloud-based solution, your business has the advantage of a state-of-the art call center that is scalable and reliable without the installation, management, maintenance and capital hardware or software expenditures of an on-premises platform. Castel consolidates all your inbound and outbound workflow processes and Castel applications into a single portal—accessed with a single link.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Castel Communications
Founded: 1982
United States
www.castel.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Videos
Support
Phone Support
Online

Castel Cloud Frequently Asked Questions

Q: What kinds of users and organization types does Castel Cloud work with?
Q: What languages does Castel Cloud support in their product?
Q: What kind of support options does Castel Cloud offer?
Q: What type of training does Castel Cloud provide?
Q: Does Castel Cloud offer a free trial?

Castel Cloud Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
Call Scripting Supported
Campaign Management Supported
Escalation Management Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Real-time Chat Supported
Reporting/Analytics Supported
Call Recording Not Supported
Database Not Supported
IVR / Voice Recognition Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported

Call Recording

Video Call Recording Not Supported
On-Demand Recording Not Supported
Archiving Not Supported
File Transfer Not Supported
Screen Activity Recording Not Supported
Recording Bookmarking Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
Call Sharing Not Supported
Instant Retrieval Not Supported
Scheduled Recording Not Supported

Speech Analytics

Automatic Transcription Not Supported
Call Center Management Not Supported
Call Recording Not Supported
Customer Experience Management Not Supported
Data Security Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Sentiment Analysis Not Supported
Surveys & Feedback Not Supported