Audience
Companies that need a cloud Call Center solution
About Castel Cloud
Software as a Service (SaaS) or cloud-based call center solutions are a fundamental shift from premises-based systems—for the better. The Castel Call Center as a Service subscription-based business model relies on innovative technology to deliver seamless call center communications so agents can quickly and efficiently focus on their customer interactions. With our cloud-based solution, your business has the advantage of a state-of-the art call center that is scalable and reliable without the installation, management, maintenance and capital hardware or software expenditures of an on-premises platform. Castel consolidates all your inbound and outbound workflow processes and Castel applications into a single portal—accessed with a single link.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Castel Communications
Founded: 1982
United States
www.castel.com
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Product Details
Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Videos
Support
Phone Support
Online
Castel Cloud Frequently Asked Questions
Castel Cloud Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording
Not Supported
Database
Not Supported
IVR / Voice Recognition
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
