Upcall Alternatives

Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.

Squaretalk is an integration-friendly call center platform for sales and support teams. Empower your teams to excel with Squaretalk, the most affordable, scalable, and agent-friendly call center software designed to boost efficiency and productivity for your sales and support representatives. - Expand Your Reach: Equip your business with local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes, ensuring a seamless global presence. - Effortless Integrations: Connect with popular CRM tools like Salesforce, Zoho, Hubspot, Pipedrive, Freshworks and others using native integrations or custom API. - Smart Automations: Streamline your call center operations, route calls intelligently, and enhance customer satisfaction with our intuitive, user-friendly features. - Trustworthy and Compliant: Count on Squaretalk to safeguard your data, providing industry-leading security measures and upholding strict compliance standards.

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

Kixie is the sales engagement platform that boosts sales team performance with reliable, easily-automated calling and texting for HubSpot, Salesforce, Zoho, Pipedrive, and other leading CRMs. Supercharge your CRM with Kixie to get an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. No credit card needed. Enterprise outbound sales acceleration platform with a powerful 10-line power dialer, 2-way messaging, local presence, voicemail drops and more. Perfect for outbound call centers, inside sales, telemarketing, fundraising, and appointment scheduling businesses.

Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Nextiva is a feature-rich cloud-based unified communications service offered by Nextiva. Offering businesses more ways to communicate than ever, Nextiva helps to empower today's modern businesses. Whether on the desk or on the road, teams subscribed to Nextiva can enjoy seamless mobility, clear communication, and a scalable service. All conversations in one place with phone, SMS, video, and email together with customer experience and productivity tools. Reduce app fatigue by communicating with customers and teams from one tool. Get rid of productivity loss from not having the information you need, when you need it. Communicate with customers however they come to you and track their conversations and feedback in a single view. Learn more about our favorite customer engagement tools. Understand how your customers feel through every interaction.

Channels (formerly CrazyCall) is an easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow. Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends. Send and receive text messages and make your communication even more diverse. Reach those who prefer text over the phone and keep your customers engaged with two-way text messages.

Your team works all the time with data. Contact history, dashboards, wallboards, reports. Data-driven support is a response to growing customer requirements. Everyone knows what to do. Nothing is lost. The customer service program is a simple distribution of information within a team. There is no duplication of tasks. Advanced reports, control over KPIs. Collect website leads through proactive chat and callback. Make a sale thanks to advanced functions of a virtual call center. Organize the after-sales service process. Thulium is clear and easy to use. Quick implementation, easy configuration, good support (hey, we create contact center software, we need to know how to use it!). Thanks to the integrations and rich API, the Thulium contact center system will become part of your tool ecosystem. Automation will take care of repetitive activities. 100% of calls received. Make more effective phone calls and immediately connect the client with the right consultant.

We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day. Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.

Gone are the days of switching between multiple applications. Chirp was conceptualized and developed to be an application that facilitates customer support executives to handle calls, web chat, email, and social media interactions from a single application. Easily subscribe to Chirp events and act on them using the Chirp JavaScript SDK. The SDK even facilitates actions like changing state or making a call on some web event. Most young customers prefer communicating over live chat since it’s faster. TxChat offers a powerful and flexible chat module that you can easily plug in into your websites. Engage with your website visitors in real-time and improve customer satisfaction through targeted offers thus increasing the sales conversion rate. Engage with potential customers through the click-to-chat option. Customer support executives get additional features like transfer, canned response, and send attachments which help in providing fast and reliable customer support.

Real-time conversation analytics and coaching. i2x enables you to leverage your data and understand what makes your team successful and customers happy - in real-time and powered by AI. Close more deals from data-supported strategies and distribute best practices throughout the team. Make more customers happy by analyzing conversations and improving agents and scripts. Optimize agent-customer interaction by A/B testing tactics. i2x gives managers a window into the world of customer interaction. It better equips your agents to lead successful calls, giving you the peace of mind that your customers are better catered. We know how hard it is to train your agents as often as you’d like. Think of i2x as a tool to enhance the impact you have on your agent’s learning curve. They’ll receive tailored training, even when you’re not around! As an agent in sales or customer service you can stay ahead of the game by using i2x to improve your communication skills.

Simple to setup - Supports several phone models and multiple operators and it’s easily integrated to existent centrals. Easily manage all your phone communications – through an intuitive and nice platform. Route each incoming phone call to the right person/agent at the most appropriate time. Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel. Allows you to create unlimited call routes, which you can easily manage in the back office. Customized messages for automatic attendance- setup by extension number, by time or by caller. Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference. Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people.

Imagine taking a call on your mobile or desk phone and while asking the caller what their inquiry is about viewing exactly what advertising has driven the call you are on. Besides tracking what digital advertising works best you can also monitor calls from other sources of marketing such as email, automated marketing, social media, TV Radio and press, etc. Jet can track using traditional inbound numbers such as 13, 1300 and 1800 numbers along with Local numbers and Australian Mobile numbers. Jet finds that business within finance, auto, insurance and education generate the most calls. Businesses, where customers do a large level of researching online before calling but are ordering a complex product, tend to suit call tracking. While almost all businesses can take advantage of Call Tracking reporting some business types make greater advantage of its ability to tracking digital call generation.

The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user. - 100+ integrations with CRM & Business tools - Click to call from CRM - Go live in 70+ Countries - SMS Workflows & Automation - 3 sales dialers to choose from - Call queueing and forwarding - Comprehensive analytics - Conversation intelligence & much more Get 70% off on your first month!

Our comprehensive Contact Center Platform will double your CRM’s productivity and enhance your customer experience. Double your productivity by allowing teams to handle twice as many calls while automatically logging call activity. Access crucial data on what your customers are saying during calls including feedback on your product, as well as mentions of competitors, so you can implement changes to make improvements across the board. From virtual agents to routing, analytics to speech recognition and synthesis, our AI makes your workflows smarter and easier. Get the integrations, conversation tools, and insights your Contact Centers need to enhance your customer experience. Samespace Contact Center manages and improves your agents’ conversations with prospects and customers. From phone calls to chatbots to social media posts and beyond, you get more efficient, effective engagement every time.

KrispCall helps you manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). Get international numbers right from the comfort of your home. KrispCall helps you own national, toll-free, local, shortcode, and international numbers (for over 100 countries) in no time. Manage your call logs effortlessly. KrispCall’s unified callbox allows you to handle and monitor your business calls, recorded conversations, texts, and voicemails all from a single window. Earn trust of your international clients by calling them through their local numbers. KrispCall offers international phone numbers for your business at the most affordable price. With our embeddable widget, you are just a click away from your customers. Clients can now call you directly without hassles by simply clicking on the KrispCall’s widget embedded in your website.

CallHippo is a modern Contact Center Tool that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more.

The Solus One customer engagement software does all the hard work for you. Collating tickets, distributing to your agents, offering to script prompts, then automatically recording the call outcome in your CRM while capturing data for top-line performance reports. Our software brings people together, wherever they come from and how ever they want to get in touch. Join us and revolutionalize your communication strategy. Founded in 2006, Solus One was the first company in Canada to introduce VOIP (Voice over IP) solutions to the Canadian Market. Our spinoff company, Solus VB, is a voice broadcasting company providing mass phone voice broadcasts to Political and Retail Clients. Demonstrate a Desire to Communicate & Engage with your Voters. Report your Findings in your Riding Newsletter. Identify your Voters Preferences & Views. Improve your Name Recognition in Your Riding.

Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touchpoint needs today with upgrade paths to your needs tomorrow. Aavaz power comes from it's flexibility, from an on-premise solution to a completely distributed workforce, from a single agent to 1000's of calls an hour. There is an Aavaz for you. Use Aavaz' smart, tracked outbound campaigns for Marketing, Sales, Surveys, Collections, Polls and more to give you the metrics you need to ensure results. Aavaz' flexible IVR's, queues, queue monitoring allow your customers to reach you like never before. Track every inbound call to and follow up with built-in tickets to ensure that no one gets ignored. Our team of experts have seen it all before and will guide you to success.

Support your team and delight your customers with three, brilliantly integrated solutions. Consolidate all your incoming messages. Assign conversations to a specific agent or team. Categorize conversations for easy automation and reporting. An omni-channel solution: Voice, Chat, Email, SMS and Social. Integrates with over 40 partner applications. Accurate forecasting and scheduling including real-time management. Powerful, easy-to-use and affordable. Scalable and optimized for call centers. Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favorite channels, build advanced self-service experiences with AI, and optimize your team’s performance to increase efficiency and sales, all in our easy-to-use, cloud-native platform. We keep up with the latest CX and technology trends so you don’t have to.

Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.

FreJun automates calling, logging your business calls and insights with your favorite workflow tools in a single click. Eliminate manual dialing and make more calls with click to call and autodial. All the calls are recorded and logged automatically which you can use for future reference and training. Improve call pickups with the help of Google verified calls or True caller on your FreJun virtual number. Use FreJun’s analytics to track your team’s performance and find which part of your process is working and which can be improved. No more switching between multiple apps! Integrate FreJun with your existing workflow tool, and get all your call data organized in one place.

NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers. Deliver exceptional customer service and handle successful sales calls through the power of our VoIP solution for SMEs or our versatile call center software. Collect information from inbound calls and set up automation workflows to streamline the support process. Track every call query, review call logs, and view which agents are interacting with which customers. Look up all information about your callers with a click.

Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal.

Outbound and inbound cloud calling made affordable. Empowering sales teams and call centers with power dialer and telephone answering service software coming with friendly, human support. Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere. Agents can login from anywhere and immediately start handling calls with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports. It’s vital that calls can be managed and handled in a timely fashion, and with Octopus, agents will have all the information they need on the screen to handle calls efficiently. Depending on the size of your business, your agents may field hundreds or thousands of calls every month.

Promote your brand thanks to Aheeva’s white-labeling and create new revenue streams by offering your own cloud-based contact center platform while powering it using Aheeva’s innovative and proven technology. Deliver better Customer Experience and nurture the fidelity of your customers by offering them the possibility to contact you using their favorite means of communication whether it be by phone, email, chat, or social media. Host multiple clients in the same installation while insuring a strict separation between their data. A performant queueing mechanism ensures the distribution of interaction, whether calls, email, SMS, or social, to the qualified agent. Connect customers to the agents that are the most qualified to provide the best customer experience. All administrator and agent applications are available via a modern and appealing web-based interface.

Allow customers to schedule a call when it’s most convenient for them—and the brand. Carry context through to the agent so they are more prepared and the customer never has to repeat themselves. Deep integrations into your current technologies are connected in days, allowing enterprise brands to transform the customer experience in record time. Any tool is only truly good if you know how it’s useful to you. That’s why Mindful spends so much effort and time offering our clients actionable data about how the capabilities of Mindful are being applied to call center activities and customer experience metrics. Mindful has real humans gathering data about your callback to give you perspective on how Mindful’s capabilities impact metrics. Just seeing this data gives you perspective on how Mindful’s capabilities are being integrated into your customer contact activities.

TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Control all call center communication channels in one place. Provide your agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference. Equipped with the right tools, your call center can confidently tackle all compliance regulations. Keeping your call center and your customers’ sensitive information safe is of the utmost importance. Following compliance regulations such as TCPA, HIPAA, and FDCPA is made possible by automating and streamlining proper call center practices. Data without the proper protection may lead you to difficult hurdles down the road.

Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.

Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.

All of the tools they need, like voice, chat, file sharing, and CRM integration, are securely accessible through a web browser from any permitted location, no hardware or software installation necessary. Seamlessly scale your sales and support operations by adding virtual agents, with custom sales scripts, prequalification requirements, and knowledge base assistance. Callision’s browser-based cloud contact center suite allows your teams to get work done from wherever they are - no equipment necessary. Start reaching your customers in minutes, get started for free today. Automagically locate problematic interactions and send them to managers for review. Reduce staff expenses, close more deals per agent, increase customer satisfaction, and gain clear visibility of resource leaks. Set up phone numbers, voice menus, call queues, conference bridges, and call recording in three clicks or less. Manage multiple sales or support departments in one simple, live dashboard.

#1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Simplify the complexity of managing your on-premises communications systems with Fuze. Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for enterprises with a wide-range global footprint. With more than 10 years of experience working with customers around the globe, we can provide a roadmap to ensure you get full value out of your Fuze deployment. The all-in-one application that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization. Modernize your communications with the #1 global cloud platform for unified voice, HD video calling and conferencing, integrated chatting, content sharing, and contact center.

SparkTG is revolutionizing the cloud telephony industry by offering cutting-edge cloud IVR solutions. Talk to us to know what all we can bring to your business as the IVR service provider. Every organization needs to create a trust for its customer to generate more sales, provide the best service, and generate bigger profits. SparkTG helps you build that trust with your customers when they call you. At SparkTG, we offer 99.99% uptime; almost no downtime to hinder your business. Incase of any issue, we still ensure the calls remain online and there is always a backup. The audio is very high quality. We ensure 24/7 network monitoring to solve the issues even before they can start to affect your business. Our customer support team is active 24/7. All calls are encrypted for high-grade security, which means that you can use Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP).

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. Boost engagement, collaboration and operational effectiveness for customer success. Design better experiences, activate agent potential and support new ways of working. Explore patterns and trends, extract meaningful insights and act with confidence. Reduce IT dependency and ensure ongoing success with a reliable and secure platform. Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options. Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results. Gain complete visibility, capture insights, and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center.

Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place. Unique in offering enterprise organizations the ability to select their cloud service provider of choice and deploy in a multi or single-tenant environment. Includes a rich set of APIs to support business system and third-party integrations, including dashboard widgets and leading CRM systems. Scales to meet the needs of large organizations and delivers proven, best-of-breed CX and WEM capabilities to help companies build lifetime customer loyalty.

Toky is a full-featured Business Phone System that allows your customers and team to communicate efficiently, you just need a good internet connection. With virtual phone numbers from around the world, make yourself available no matter where your company is located. Integrate your CRM and business tools seamlessly, so you can call your customers with a single click and automatically log the details of every call. Take advantage of features such as call recordings, voicemails, SMS, Speech to text, with affordable rates and proven reliability.

The ACD Panel monitors all live calls and can control Agent(s) behavior, while supervising the answering of the calls waiting in queue. Once the Panel is set, it automatically identifies long wait times and takes the right action(s) to resolve any issues. Automatically distribute your calls that are 'On Hold' calls to agents located anywhere in the world with a simple drag and drop on the Panel's screen. The live Panel will show you many statistics including the average caller's 'wait time'. This allows you to choose the correct course of action so as not to allow any unnecessary build up or excess callers waiting. The ACD panel provides the analysis of data to provide business intelligence as never before been available. This allows users to view interactive charts, queuing solutions in addition to monitor Agent's behavior and all related Performance concerns. You can configure and customize the dashboard with your personal data values to get a clear understanding of call center.

Get international Virtual Phone Numbers from 100+ countries to connect with your global audience remotely with Dialaxy. Dialaxy’s features help agents tackle day-to-day calls and sms without hopping between apps. Hassle free packages for local, shortcode, or toll-free numbers with call and text capabilities. Elevate customer service with our complete call center software, ensuring seamless communication and unparalleled efficiency.

Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.

Founded in 2018, Fonada is a leading provider of innovative cloud telephony solutions designed to enhance and streamline business communication. With a robust suite of services including auto-dialers, Interactive Voice Response (IVR) systems, Cloud Call Center, Click to Call, and RCS messaging, Fonada empowers businesses to operate efficiently, reduce costs, and improve customer engagement. Our solutions are tailored to meet the diverse needs of various industries, from finance and healthcare to e-commerce and logistics. Fonada’s auto-dialer system boosts call connectivity and productivity by automating outbound calls, ensuring higher reach and engagement rates. Our IVR systems offer seamless call routing, enabling businesses to manage high call volumes and deliver exceptional customer service.

Mekashron Call Center transforms your call center and business operations with powerful telemarketing, CRM and billing capabilities that manage all your customer interactions in an integrated, consistent manner that accelerates growth and dramatically increases productivity. Increase call center agents' productivity by up to 220%. Connect calls automatically – no wasted time with unanswered calls. Track all your customer interactions in one place. Manage telemarketing campaigns. Broadcast marketing and service messages to your customers. Handle financial transactions – including credit cards and subscriptions. Call centers that run on paper are incredibly inefficient. On average, agents spend more than 50% of their time calling busy, unanswered or invalid numbers. In addition, agents tire and lose concentration when they are waiting for calls to be answered, reducing their productivity even more.

Everything you need to create the perfect call centre for your business. Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customizable and feature rich. Greenlight combine technology and expertise to make your goals a reality. Our cloud-based call centre software solution gives you a fully compliant predictive dialer, call scripting, inbound call handling, and a powerful CRM system, developed by Greenlight for smarter business. A vast range of customization options to tailor your solution to your requirements and interface with your existing systems. Designed to make your workforce as efficient and professional as possible and to ensure that your data is always effectively utilized. We’ll take the time to get to know and understand your business so we can share our years of industry experience to ensure you get the best results possible.

Thirdlane delivers a versatile platform and flexible applications tailored to managed and cloud service providers seeking competitive differentiation. Their robust yet affordable communications tools allow both small businesses and global enterprises to streamline interactions and enhance customer experience without large upfront costs. The Thirdlane communications platform is a one-stop-shop solution for MSPs, UCaaS providers, and resellers. Its advanced voice, collaboration, and video conferencing tools are designed to be fully customizable and seamlessly integrated with partners’ own branding. Main products: Thirdlane Multi Tenant PBX, Thirdlane Business Phone System and he Thirdlane Connect which provides users with chat, voice and video calls and conferencing, SMS, screen sharing, CRM integration in modern web browsers, on mobile phones, Windows, Linux and Mac desktops., these solutions empower businesses to boost productivity, drive sales & strengthen customer relationships.

Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.

Do you want a business phone service that works without costing a fortune in setup or monthly fees? Wouldn't it be nice to focus on your customers instead of spending hours on hold with your provider every time you want to make a small change? Welcome to FluentStream! We're committed to being the easiest business communication system to do business with. We offer no-contract plans with 24/7 client success for every account. Not only will we hold your hand throughout the entire onboarding process, but we'll do everything on your behalf (including the hassle of calling your internet provider). We know how complicated phone setup can be, and we're more than happy to do the heavy lifting so you don't have to. It's all part of being the easiest business to do business with.

Cloud call center software to eradicate the issues in on-premise based systems. Our cloud call center software allows businesses to manage their call centers remotely and protect their data from external threats. Sip2Dial’s cloud call center software gives agents the tools and data they need. Our cloud call center software offers an instinctive interface that links customer settings from various channels and directs to various agents. The best part about our cloud call center software is that it can eliminate hold time by providing for your clients the alternative to revive an agent call back when their position touches base to the front of the line. Increase visibility and transparency and make things much easier. We at Sip2Dial understand client requirements precisely. We take time to understand tailored deployments to specific contact center needs, performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.

Connect agents to customers and deliver answers from anywhere in the world. Create positive outcomes for your customers by getting them to the right rep with the right answers as fast as possible. Follow up with customers and close new business with an outbound dialer and CRM integration that lets you focus on the conversation, not the tools. Connect with your customers across all channels and skip the repetitive questions, we'll keep the conversation and context history nice and tidy. Easily set up and deploy in minutes thanks to native cloud-based administration. No special hardware required, just download the app and start taking calls. Voice Intelligence™ helps agents with recommended solutions while simultaneously letting managers monitor sentiment and discover trends the moment they start. Keep managers aware of agent activity and performance with real-time dashboards, call volume, hold queue metrics, and customizable wallboards.

Aircall is the cloud-based phone system of choice for modern brands of 3+ users. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 3000 companies worldwide. Start a risk-free trial today!