Audience
Companies looking for a contact center solution
About Aheeva
Promote your brand thanks to Aheeva’s white-labeling and create new revenue streams by offering your own cloud-based contact center platform while powering it using Aheeva’s innovative and proven technology. Deliver better Customer Experience and nurture the fidelity of your customers by offering them the possibility to contact you using their favorite means of communication whether it be by phone, email, chat, or social media. Host multiple clients in the same installation while insuring a strict separation between their data. A performant queueing mechanism ensures the distribution of interaction, whether calls, email, SMS, or social, to the qualified agent. Connect customers to the agents that are the most qualified to provide the best customer experience. All administrator and agent applications are available via a modern and appealing web-based interface.
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Integrations
No integrations listed.
Company Information
Aheeva
Founded: 2003
Canada
www.aheeva.com
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Product Details
Platforms Supported
Cloud
Support
Phone Support
Online
Aheeva Product Features
Call Center
Call Scripting
Supported
IVR / Voice Recognition
Supported
Predictive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Progressive Dialer
Not Supported
