Audience
Companies looking for a contact center solution
About Aheeva
Promote your brand thanks to Aheeva’s white-labeling and create new revenue streams by offering your own cloud-based contact center platform while powering it using Aheeva’s innovative and proven technology. Deliver better Customer Experience and nurture the fidelity of your customers by offering them the possibility to contact you using their favorite means of communication whether it be by phone, email, chat, or social media. Host multiple clients in the same installation while insuring a strict separation between their data. A performant queueing mechanism ensures the distribution of interaction, whether calls, email, SMS, or social, to the qualified agent. Connect customers to the agents that are the most qualified to provide the best customer experience. All administrator and agent applications are available via a modern and appealing web-based interface.
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Integrations
No integrations listed.
Company Information
Aheeva
Founded: 2003
Canada
www.aheeva.com
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Product Details
Platforms Supported
Cloud
Support
Phone Support
Online
Aheeva Product Features
Call Center
Call Scripting
IVR / Voice Recognition
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Campaign Management
Database
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer