Audience
Call centers and businesses looking for a software solution to handle calls and optimize workflow with real-time performance analytics
About Car Wars
The ultimate operating system for expertly handling calls and optimizing workflow with real-time performance analytics, information dips from CRM systems, caller history, text messaging, and live call coaching capabilities. Call Box helps your team better handle calls as they happen and access customer conversations all in one place. From the moment a call comes in and during the conversation, Sales and Service agents are equipped to expertly handle leads with relevant caller information from CRM or other contact management platforms, and caller history. Managers are equipped with tools to coach and assist agents during live calls and follow conversations with the hottest leads. Intelligently designed tools ensure your customers receive an optimal caller experience and seamless call flow on every interaction over the phone. This leads to desired call outcomes and stronger customer relationships.
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Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats.
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Integrations
Company Information
Car Wars
Founded: 2006
United States
www.carwars.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Car Wars Frequently Asked Questions
Car Wars Product Features
Call Center
Call Recording
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Call Recording
Call Sharing
Archiving
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
