Audience

Moneypenny is ideal for small to medium-sized businesses, enterprises, and industries that require reliable, round-the-clock customer service, call answering, and live chat solutions, with the added flexibility of an AI Receptionist that combines AI automation with human support

About Moneypenny

Moneypenny (formerly VoiceNation) is a comprehensive phone answering service that provides businesses with professional, 24/7 call handling, live chat support, and omnichannel customer service solutions. Their team of highly trained receptionists offers tailored support for a wide range of industries, ensuring that businesses never miss an opportunity. In addition to traditional call handling, Moneypenny also offers an innovative AI Receptionist solution, which uses generative AI to provide natural, conversational interactions, seamlessly transferring to human receptionists when needed. With flexible plans, including options for call transfers, scripted responses, CRM integration, and bilingual services, Moneypenny helps businesses optimize customer interactions and focus on core operations.

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Pricing

Starting Price:
$56 per month (20% off deal)
Pricing Details:
$56 per month (20% off deal for life)

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Moneypenny
Founded: 2000
United Kingdom
www.moneypenny.com/us/

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Moneypenny App

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Product Details

Platforms Supported
Cloud
Training
Documentation
Videos
Support
Phone Support
Online

Moneypenny Frequently Asked Questions

Q: What kinds of users and organization types does Moneypenny work with?
Q: What languages does Moneypenny support in their product?
Q: What kind of support options does Moneypenny offer?
Q: What other applications or services does Moneypenny integrate with?
Q: What type of training does Moneypenny provide?
Q: How much does Moneypenny cost?
Q: What pricing for support is available for Moneypenny?
Q: What pricing for training is available for Moneypenny?

Moneypenny Product Features

Answering Services

America’s best receptionists following your custom script to ensure you never miss a call and have the time to get on with what you do best.

Call Center

Our team of highly-trained receptionists answer your calls exactly as if based in your business and provide your customers with an amazing service experience, day or night.

Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Database
Manual Dialer
Predictive Dialer
Progressive Dialer

Call Forwarding

Work from anywhere with our receptionists seamlessly forwarding important business calls to you and your team whenever you need.

Legal Answering

Our professional and experienced legal receptionists know exactly how to represent your law firm and help you achieve your business goals, by capturing valuable inquiries and ensuring you’re always ‘open for business’.

Live Chat

Have our highly-trained Live Chat agents, combined with specialist technology, responding to and converting your web chats into customers.

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Transfers / Routing
Website Visitor Tracking
Geo Targeting
Screen Sharing
Third Party Integration

Managed Live Chat

Have our highly-trained Live Chat agents, combined with specialist technology, responding to and converting your web chats into customers.

Virtual Receptionist

Have America’s best virtual receptionists acting as a seamless extension of your team 24/7, capturing inquiries and making your customers smile.

Moneypenny Verified User Reviews

Write a Review
  • A Moneypenny User
    Business owner
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Super easy AI call service"

    Posted 2026-05-11

    Pros: How easy it is to get going. The staff do a lot to help you which is beneficial in the early days. I moved from a human answering service to this and was a bit sceptical but I am now sold and my customers are happy.

    Cons: Unsure yet - the pricing is a little confusing at first as they offer human overflow which is priced differently

    Overall: Great service for small business founders who have lots of people calling every day. It frees you up without the cost of either hiring a person or using a human answering service. My previous service charged twice what I now pay Moneypenny for AI.

    Read More...
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